Author: Michael Patrick

Today’s shoppers are more demanding and more educated about what they’re looking for than ever before. To keep up, retailers are constantly on the lookout for innovative ways to take the customer experience to a new level. But it takes more than data and technology to...

Every year retailers spend billions training store associates. On average, a store associate spends 53.8 hours every year training. So why do 71% of shoppers feel that retail associates aren’t knowledgeable or helpful? Something doesn’t add up. MOHR Retail has been working with our partners at...

In retail, it's easy to react, especially in the rush of the moment or the chaos of a busy floor. But this often has the opposite effect of what's intended. Reactive statements like "That's not possible" or "You're blowing this out of proportion" land with...

When it comes to effective negotiation practices, there's no shortage of theories, philosophies and techniques out there. But retail, particularly for the large organizations we work with, is a unique environment: The pace is faster: Anyone who has worked in retailing knows the pace in...

Just what is "leadership presence"? In their book, Leadership Presence, The Ariel Group's founders Belle Linda Halpern and Kathy Lubar use real client stories from the company's experience in working with leaders across industries to help define leadership presence. They put real meat on the bones...

It may be sweltering outside where you are right now, but the holiday season is closer than you think. Retail managers are turning their attention to recruiting and interviewing to staff up. But finding the right fit for these roles is about more than just finding...

At the store level, execution during the fall/holiday season is everything. This means your store leaders have to be able to communicate the specifics and importance of what to focus on. They have to coach and reinforce sales and service behaviors. They have to be...

When we talk about motivation, we think of it as an outcome, not an input. If you're a retail multiunit manager, one of the most effective ways to improve motivation is to help your team become more competent in how to do their job well. Based...