Posts by Michael Patrick
8 Months later…
As pre-work to the follow up training last February, DMs were asked to identify 3 success stories with business impact after applying the leadership strategies from RMM. We heard about Store Managers who were ‘on warning’ moving to the top of a district’s performance in key metrics. There were stories about turnover being reduced by…
Read MoreCertification’s hidden secret
Over the years we have certified hundreds of people to train our programs to their company’s participants. Many retailers have said after the T3 that in fact the certification was probably the most significant management development experience their “trainer candidates” have had. About 70% of the people we certify to train our existing participant programs,…
Read MorePeople Matter More When…
Retailers are looking for more ways to be efficient and better connect with customers and employees through technology. We have also said in the past “….if you can’t motivate. Automate!” Like a alot of sweeping trends that have shaped the retail industry, such as being customer-centric, re-engineering processes, shifting cultural mindsets, and more, each of…
Read MoreEven a quick email can create big results
I just had a conversation with a Regional from one of our clients. He was lamenting the fact that he had not had time for formal, 1-1 follow up meetings about our training with his DMs. He had remembered however that even a small, quick effort could produce results. So he took a moment to…
Read MoreWhen Senior Leaders make all the difference
Once a retailer chooses MOHR Retail the real work begins to ensure that whatever the training we’re putting into place that we are all clear on the importance of the senior leaders and their role. The Vitamin Shoppe understood this well. Their SVP Retail, SVP HR, and all of the Regional Directors met to agree on how…
Read MoreCommunicating for Success
Merchants and home office Support Managers are more likely to attend cross-funtional meetings and have far greater exposure to senior executives than any of the field management in retail like DMs and Regionals. Some of the interactions are quick, “five second hallway conversations” one participant said, to massive strategy meetings with many people and levels…
Read MoreStrategic partnership with Axonify renewed
Over the past two years we have had the distinct pleasure of working with an innovative, cutting-edge partner in the web-based training arena. I was first introduced to Axonify by a client, our LP contact at a large multi-national retailer. They met at and LP conference and she thought we should get to know each…
Read MoreBudget (rent a car) battle
I rented a car from Budget for a meeting I had today abt 45 minutes from my hotel. I got up this morning to find out the car battery had died. With just enough time kfor the drive I had to leave the car and hire a taxi for the long trip. When I got…
Read MoreLast night of MSL shoot
We have shot scenarios of delegating in IT dealing with leading cross-functional teams. We did a model on improving below standard performance in the DC relating to scans per day percentage. Last night we shot a scenario dealing with how to influence other internal partners. There was great chemistry and a terrific realism all three…
Read MoreNext level
All of these clients have asked us to review their internally developed programs and give recommendations on how to take it to the next level. It’s an opportunity we value and understand how vulnerable a client might feel. We respect their intelligence and understanding of theistic ate culture and workings of their company that we…
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