Blog

MOHR Ideas at work.

Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.

Corporate Values? Add this one…

By Michael Patrick | March 19, 2014

Recently a participant in one of our sessions said that she learned as much from all the mistakes she’s made on the job as she has from doing things right. That got me thinking. She’d been in the organization, a national retailer with 1,000s of stores, for a long time and was recently promoted to…

Graphic Recording

By MOHR Retail | January 30, 2014

Actually, Janet Schatzman of Schatzman Associates had an amazing answer; Graphic Recording. In real-time, as Janet listened to our discussions and meeting she drew and recorded key points and “mapped out” the past, present, and future for all of us to see. Prior to the meeting we did share with Janet our meeting objectives and…

Learning upon learning

By MOHR Retail | January 29, 2014

We train literally thousands of managers, DMs, Buyers, and Home Office supervisors each year. In those sessions and the sessions our clients train using our retail-specific programs, there is tremendous learning and insight. Since retail is our industry we see themes and trends for leadership and negotiation and influence that many of our clients aren’t…

How do we know what they know?

By MOHR Retail | October 24, 2013

Over the years, we’ve seen a clear reaction to economic downturn.  If customers aren’t buying, retailers cut training.  Why?  I think it’s because from the outset the value or specific financial impact of solving a particular problem through training hasn’t been quantified.  Many of our clients are initially excited about our ability to measure training…

“You get it!”

By MOHR Retail | October 18, 2013

“You get it!” was what this VP, Sales said after I summarized what I thought they needed and what we should do.  This isn’t a rare event for us.  More and more companies who come to our site and talk with us know that one of the most valuable benefits we bring is that we…

Trust the Process

By MOHR Retail | October 9, 2013

We’re a training and consulting company by industry type but in fact what we do in our sessions is facilitate the learning and in some ways change.  We have a proven process for certifying others to do what we do.  They do it differently than we do.  They do it with their own experiences and…

Retail Hero

By MOHR Retail | September 5, 2013

A few weeks ago we received a request from a retailer about our Retail Leadership programs.  We followed up as usual with the information requested.  This morning around 9:15am we got a call from this client.  He was calling from Cairo…Egypt not Indiana (where they pronounce it Kay-Roh). We had a productive conversation about the…

DiSC Style Group Reports provide a key insight

By MOHR Retail | August 16, 2013

Our personal style influences many if not all of our decisions and many interactions with others.  When a retailer is able to pull group reports of intact teams at the Support Center or of the field management team—e.g., DMs, regions, store groups—they gain incredibly valuable insight about not only the group style but what motivates this…