Blog

MOHR Ideas at work.

Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.

Flat wages and shaky consumer confidence will likely dampen the holiday sales surge for most retailers this year. With Deloitte forecasting a 4% increase in sales this holiday season, versus 5.2% last year, the domino effect is bound to hit seasonal staffing as well. According...

Much of retail negotiation hinges on how effectively you build and manage your supplier relationships. When you cultivate strong partnerships, the benefits add up—for you, the vendor, and your customer. What builds true partnerships? We asked key vendors and retailers what influences them most. Here are...

Exposés of what goes on behind the scenes at large, well-known companies are guaranteed attention grabbers, so it’s no surprise that this week’s New York Times story about Amazon’s “bruising workplace” has been getting non-stop coverage. Since the article came out, there has been some controversy...

Over the last few weeks, at least four retailers have introduced themselves to us by talking about their core values. While values and mission statements have always been around, for many there seems to be a renewed sense of importance in connecting core values with...

The riddle many training departments are facing—and are increasingly frustrated by—is how to get all that excitement and energy from the training to carry on in the field long after the event itself. What we often see is that there’s a lot of focus and attention...

Salespeople hear all kinds of challenges and objections on the store floor, and of course, pricing is one of the biggest. Today more than ever, the culprit is information: consumers typically have more information at their fingertips than the salespeople do. It’s very common for...

A new urgency for retail leaders and high-potentials to up their games and take on more responsibility has been driving an increasingly intense focus on retail store leadership training. We’re not only hearing about it from clients; it’s something you can see being played out...

What do you mean? There are many phrases and words used every day, both in the stores and in corporate offices, to describe some action or expectation: “Get to this quickly.” “Be more proactive.” “Run the business like you own it.” “You should get the merchandise on the floor faster.” “You...