Blog

MOHR Ideas at work.

Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.

retail support leadership

Don’t Ignore the Leadership Development Needs of Store Support Leaders

By Michael Patrick | September 27, 2018

Retailers rarely question the value of spending time and money on developing leaders in their field organizations. Regionals, DMs, store managers, and even assistants in stores receive formal and informal development and resources to help them hone their leadership ability and skills. But when we conducted national research with a number of retailers, we found…

retail leadership development training

Readying Your People for the Next Big Retail Shake-Up

By Michael Patrick | September 24, 2018

From Amazon’s growing brick-and-mortar presence to the news that Michael Kors is planning to buy Versace, if there is any industry that’s experiencing shake-ups, it’s retail. Mergers and acquisitions. Right-sizing and restructuring to make a company more competitive. Relocating headquarters. Adapting to increased pressure on distribution centers. And on and on and on. They’re all part…

Retail Training ROI: The Key Variable You May Be Overlooking

By Michael Patrick | September 17, 2018

When you send a district manager or buyer through a retail training workshop, it’s an investment of time, money, and effort — and that’s not even taking into account the fact that they’ll be away from their daily responsibilities. It’s also a down payment on the results and impact you expect to see when they return.…

Here’s How Retail Managers Can Get More Strategic With Store Visits

By Michael Patrick | August 17, 2018

We all know the power of being present. As a retail district manager or regional field leader, when you’re able to be present both mentally and physically, it magnifies the opportunity to influence and affect behavior. Of course, when you’re leading from a distance, the lion’s share of your communication doesn’t happen face to face. And that means…

How Retail Managers Use Technology to Lead from a Distance

By Michael Patrick | July 17, 2018

When people talk about technology in retail, invariably they’re focused on things like omnichannel, mobile payments, robots and automation, product displays, and data analytics, among other digital tools and solutions. But there’s another way technology influences everything that happens in the retail environment, and that’s through internal communication. Particularly for multiunit retail managers like district…

Retail Sales Training

Training Retail Associates to Capitalize on Critical Sales Seasons

By Michael Patrick | June 22, 2018

Summer is officially here, and with it, summer retail sales and deals. But of course, store managers are already looking ahead to the next big seasons of retail: back-to-school and holiday. During these critical seasons for the business, your sales associates and store managers have to be prepared to step up their game, skillfully handle…

retail manager training

Why Retail District Managers Need More Than On-The-Job Training

By Michael Patrick | May 9, 2018

If you ever doubted that retail is its own breed, take a generic leadership development course. You’ll quickly discover that what applies in other types of organizations doesn’t necessarily translate. It’s not just the setting — although the environment certainly is a factor — it’s the nature of the challenges, the dynamics of the different people…

Retail Manager Training Assessment

Is Your Retail Manager Training Making an Impact? Here’s How to Find Out

By Michael Patrick | March 23, 2018

One of the biggest challenges of so-called “soft skills” behavior-based training is measuring return on investment. Did the time and money spent on the training deliver dividends back to the business? And how can we sustain and keep building on that value? This is a big concern for retailers when they take leaders away from…