Editorial

Our clients help us continually push to new levels of excellence in order to deliver to the absolute best retail training experience for their leaders—so they can get the lasting outcomes they need. And while the trophies and accolades are icing on the cake, it's still always...

Many organizations that are growing fast focus on just making sure the basics are in place, the brand is being fully represented, and their day-to-day promises to customers are being met.  But like all retailers know, that doesn't make you competitive. At some point, you...

A few years ago we asked several clients to speak at one of our national MOHR internal meetings. When asked "Why did you to choose to work with MOHR?" a client, one of the largest retailers on the planet, said it was because 'you add...

In a recent conversation with a retailer about metrics I shared the three key elements that have to be in place to measure impact of decisions. In our case, it's results from training, but these elements apply to the full range of metrics or KPIs...

"Our DMs love hearing from different retailers!" "Knowing that there are other retailers who share the same challenges is very helpful." These are quotes from some of our clients who only send their DMs to our Retail Multiunit Management (RMM) public sessions. They do value...

Recently a participant in one of our sessions said that she learned as much from all the mistakes she's made on the job as she has from doing things right. That got me thinking. She'd been in the organization, a national retailer with 1,000s of...

Actually, Janet Schatzman of Schatzman Associates had an amazing answer; Graphic Recording. In real-time, as Janet listened to our discussions and meeting she drew and recorded key points and "mapped out" the past, present, and future for all of us to see. Prior to the...

We train literally thousands of managers, DMs, Buyers, and Home Office supervisors each year. In those sessions and the sessions our clients train using our retail-specific programs, there is tremendous learning and insight. Since retail is our industry we see themes and trends for leadership...

Over the years, we've seen a clear reaction to economic downturn.  If customers aren't buying, retailers cut training.  Why?  I think it's because from the outset the value or specific financial impact of solving a particular problem through training hasn't been quantified.  Many of our...

"You get it!" was what this VP, Sales said after I summarized what I thought they needed and what we should do.  This isn't a rare event for us.  More and more companies who come to our site and talk with us know that one...