Retail Leadership Training

It seems like every time you turn around there’s another gloomy story of “retail’s apocalypse.” While it’s true that brick and mortar retail is facing an array of challenges right now, change isn’t a new thing in retail. In fact, retail is one of the...

One of the exciting and sometimes frustrating challenges of retail management is that you have a number of different priorities to deal with all at the same time. District managers, regional managers, and other retail leaders who are responsible for leading multiple stores and locations...

Today’s shoppers are more demanding and more educated about what they’re looking for than ever before. To keep up, retailers are constantly on the lookout for innovative ways to take the customer experience to a new level. But it takes more than data and technology to...

All leaders face a number of challenges that are simply common to the role of being a leader. But there are always some unique wrinkles faced by different leadership functions. The leaders and managers in the home office and distribution centers, for example, deal with some very different...

Just what is "leadership presence"? In their book, Leadership Presence, The Ariel Group's founders Belle Linda Halpern and Kathy Lubar use real client stories from the company's experience in working with leaders across industries to help define leadership presence. They put real meat on the bones...

It may be sweltering outside where you are right now, but the holiday season is closer than you think. Retail managers are turning their attention to recruiting and interviewing to staff up. But finding the right fit for these roles is about more than just finding...

At the store level, execution during the fall/holiday season is everything. This means your store leaders have to be able to communicate the specifics and importance of what to focus on. They have to coach and reinforce sales and service behaviors. They have to be...

The headline—15 Traits of a "Terrible" Retail Leader—is bound to get your attention. SUCCESS magazine recently surveyed members of the Young Entrepreneurs Council to find out what qualities terrible leaders seem to have in common. From dismissing ideas other than your own to having a poor communication...

When we talk about motivation, we think of it as an outcome, not an input. If you're a retail multiunit manager, one of the most effective ways to improve motivation is to help your team become more competent in how to do their job well. Based...