Retail Multiunit Management

In retail, it's easy to react, especially in the rush of the moment or the chaos of a busy floor. But this often has the opposite effect of what's intended. Reactive statements like "That's not possible" or "You're blowing this out of proportion" land with...

Training is an important first step in driving positive change. But it's just that: a first step. The bigger hurdle? Sustaining that change when you're back juggling priorities and wading through the chaos of the day to day. Make sure your leaders and managers get the most...

Managing multiple locations and their regional/territory teams requires a unique set of leadership skills and strategies. We're excited to be partnering up with Training Magazine Network for a complimentary interactive webinar exploring the five key practices of how to lead from a distance effectively. Drawing from our...

We had just finished debriefing the results of a store manager survey with the regional and district teams from a major retail client. The insights and ahas were everywhere. As the SVP, Store Ops had said when kicking off the meeting, "We want this time...

In the scheduled breaks during our retail training programs, you’ll likely find participants rushing to their phones. Sounds like most training sessions, right? The difference is, they’re not just catching up on messages and emails; they’re often busy putting the concepts and learnings from the class...

There are a number of pitfalls that store managers frequently encounter as they try to make the move to multi-unit management. One of the most common is trying to run a district or region the same way you ran your single store. It's only natural to...