retail management skills

Back in 2004 when we launched our original Retail Multiunit Management (RMM) program, the retail environment was a little different, to say the least. Shopping malls still ruled. Amazon wasn’t yet the juggernaut it is today. The idea of shopping as a “customer experience” was still fairly new. And by and large, salespeople had more…

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retail trends

It seems like every time you turn around there’s another gloomy story of “retail’s apocalypse.” While it’s true that brick and mortar retail is facing an array of challenges right now, change isn’t a new thing in retail. In fact, retail is one of the most adaptable industries, which is why it’s had so many…

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retail management

One of the exciting and sometimes frustrating challenges of retail management is that you have a number of different priorities to deal with all at the same time. District managers, regional managers, and other retail leaders who are responsible for leading multiple stores and locations have more things going on than is possible to accomplish…

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retail management training

We all know the feeling. You’re sitting there with someone, face to face. They may even be looking you right in the eye. You’ve gotten together so you can share some important information or updates. Maybe you haven’t seen them in a while, so you want to fill them in on everything that’s happened since…

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retail management training

Many retailers assume that if a manager has been successful in leading a store team, then he or she can effectively lead a group of stores. It’s an assumption that has been proven wrong too many times to count. Moving from single-store leadership to leading a region or district group of stores is the single…

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In retail, it’s easy to react, especially in the rush of the moment or the chaos of a busy floor. But this often has the opposite effect of what’s intended. Reactive statements like “That’s not possible” or “You’re blowing this out of proportion” land with judgment. In return, they often lead to quick, defensive remarks…

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Training is an important first step in driving positive change. But it’s just that: a first step. The bigger hurdle? Sustaining that change when you’re back juggling priorities and wading through the chaos of the day to day. Make sure your leaders and managers get the most from their learning experience. Our new eBook outlines…

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Technology has made it easier to lead remotely—but only if you know how to use it effectively. Emails, text messages, voicemail, and even the good old-fashioned telephone are all tools DMs can leverage to manage from a distance and make better use of the time spent on store visits. Each form of electronic communications has…

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Managing multiple locations and their regional/territory teams requires a unique set of leadership skills and strategies. We’re excited to be partnering up with Training Magazine Network for a complimentary interactive webinar exploring the five key practices of how to lead from a distance effectively. Drawing from our current national retail industry research study, we will explore…

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We had just finished debriefing the results of a store manager survey with the regional and district teams from a major retail client. The insights and ahas were everywhere. As the SVP, Store Ops had said when kicking off the meeting, “We want this time to be a healthy reflection on each of us as…

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