Retail Pulse

For a job that’s always been tough, retail negotiations is getting that much tougher. Not only are the vendors being tightly squeezed in terms of profitability, they’re feeling the effects of change in the broader retail environment, from new and continually changing customer demands to...

Every new technology announcement in the world of retail is guaranteed to generate a lot of buzz. Take Amazon’s Dash Button, for example. Press a button, and you’ve instantly placed an order for those common, high-volume commodity items. Convenience for the consumer, more valuable data on...

It seems like every time you turn around there’s another gloomy story of “retail’s apocalypse.” While it’s true that brick and mortar retail is facing an array of challenges right now, change isn’t a new thing in retail. In fact, retail is one of the...

Be part of our new research on the challenges and best practices of leading at a distance, and receive "first view" access to the report of findings, including implications for retail multiunit management skills and strategy development. More than 7,000 retail DMs have participated in our retail...

Whether you're trying to negotiate or influence another person or just motivate them to do something more or differently, at some point you're going to need to stop talking and hear their side of the issue. You can't learn if you're talking. And it's next to...

Our personal style influences many if not all of our decisions and many interactions with others.  When a retailer is able to pull group reports of intact teams at the Support Center or of the field management team—e.g., DMs, regions, store groups—they gain incredibly valuable insight...

Over the past year, we have had a significant increase in client requests for retail leadership.  However, it's not focused solely on the DM, Store, or even Assistant Store Managers.  There is a clear trend to provide more leadership development for leads and supervisors who...

Every retailer has constraints; budget, timing, agenda topics, etc.  Our learning design guarantees behavior change.  If we don't think we can deliver on that promise we don't agree to the slicing and dicing that is requested sometimes. All of our programs whether leadership, negotiation, sales, or...

First let's clarify that 'role play' is not the same as 'skill practice'.  Semantics you say?  We think not.  There is a huge difference between being handed a sheet of paper with some made-up scenario with a role you don't recognize and now have to...