Retail Sales

Today’s shoppers are more demanding and more educated about what they’re looking for than ever before. To keep up, retailers are constantly on the lookout for innovative ways to take the customer experience to a new level. But it takes more than data and technology to...

There's no lack of commentary about what Millennials, those prized consumers, want from retailers and what they value in the shopping experience. We thought it would be helpful to have an actual Millennial weigh in on the discussion. A Millennial’s Perspective Hello, this is Lindsay, a summer...

While "clicks" aren't eradicating the "bricks," there's no question digital technology is transforming the retail industry—and customer expectations. Retailers are recognizing this. One of the most common phrases I hear now is “trusted advisor.” How do we get our people to be that person for our...