Retail and F&B are fast-paced industries. At an airport, that pace is multiplied. “Coaching in Real-Time” is about getting it done effectively in under 3 minutes. MOHR Retail’s CEO Michael Patrick explains how: ...
We’ve been talking about “retail leadership hacks” with clients lately — those bite-sized nuggets of insight that can deliver a quick hit in terms of productivity, performance, and results. Sometimes a small change or genius little shortcut can make all the difference in the impact we...
In any retail store, there are many activities happening out on the floor at any given time. That’s why successful store managers are constantly reading cues and making quick decisions about whether to jump in tactically or let things roll. Most importantly, if coaching is...
The next frontier for online retailers isn’t online at all. As web-based brands recognize that they can’t continue to grow their businesses if they limit their reach to one single channel, they’re increasingly investing in brick-and-mortar storefronts as a means to expand brand exposure and...
This is part three of a three-part discussion with MOHR Retail’s new president, Mary Beth Garcia, about trends, challenges, and predictions for retailers in the coming year. Read part one here and part two here. Looking at all the trends and challenges retailers are facing right...
This is part two of a three-part discussion with MOHR Retail’s new president, Mary Beth Garcia, about trends, challenges, and predictions for retailers in the coming year. Read part one here. With the lines between shopping channels blurring, how is that affecting the skills and behaviors...
Summer is officially here, and with it, summer retail sales and deals. But of course, store managers are already looking ahead to the next big seasons of retail: back-to-school and holiday. During these critical seasons for the business, your sales associates and store managers have to...
If you ever doubted that retail is its own breed, take a generic leadership development course. You’ll quickly discover that what applies in other types of organizations doesn’t necessarily translate. It’s not just the setting — although the environment certainly is a factor — it’s the...
We’re often asked what key skills and behaviors store managers, district managers, and other retail leaders need to succeed in today’s challenging retail environment. While the retail world continues to go through disruption and upheaval, we’ve seen through our continuing research over the years that...
Watching the Olympics on TV is a completely different experience from watching it in person. For one, when you’re watching on TV, you’re entirely focused on one specific event, and one particular heat or match. But in an Olympic track and field stadium, as an...