Retail Trends

For a job that’s always been tough, retail negotiations is getting that much tougher. Not only are the vendors being tightly squeezed in terms of profitability, they’re feeling the effects of change in the broader retail environment, from new and continually changing customer demands to...

Every new technology announcement in the world of retail is guaranteed to generate a lot of buzz. Take Amazon’s Dash Button, for example. Press a button, and you’ve instantly placed an order for those common, high-volume commodity items. Convenience for the consumer, more valuable data on...

Back in 2004 when we launched our original Retail Multiunit Management (RMM) program, the retail environment was a little different, to say the least. Shopping malls still ruled. Amazon wasn’t yet the juggernaut it is today. The idea of shopping as a “customer experience” was...

It seems like every time you turn around there’s another gloomy story of “retail’s apocalypse.” While it’s true that brick and mortar retail is facing an array of challenges right now, change isn’t a new thing in retail. In fact, retail is one of the...

Today’s shoppers are more demanding and more educated about what they’re looking for than ever before. To keep up, retailers are constantly on the lookout for innovative ways to take the customer experience to a new level. But it takes more than data and technology to...

Every year retailers spend billions training store associates. On average, a store associate spends 53.8 hours every year training. So why do 71% of shoppers feel that retail associates aren’t knowledgeable or helpful? Something doesn’t add up. MOHR Retail has been working with our partners at...

This week, Lindsay, our summer intern, weighs in on online shopping. Read more of Lindsay's perspectives on retail here. Every year, a disproportionate number of small businesses struggle or fail, partly from competition with large retailers that have a huge online footprint, like Amazon or Walmart. Consumers...

The HR research firm Bersin by Deloitte defines high potentials as employees who have been identified as "having the potential, ability, and aspiration for successive leadership positions within the company." But many retailers are also leveraging their high potentials in new and interesting ways. Identifying"'HiPo" candidates isn't...

Exposés of what goes on behind the scenes at large, well-known companies are guaranteed attention grabbers, so it’s no surprise that this week’s New York Times story about Amazon’s “bruising workplace” has been getting non-stop coverage. Since the article came out, there has been some controversy...