One of the biggest challenges of so-called “soft skills” behavior-based training is measuring return on investment. Did the time and money spent on the training deliver dividends back to the business? And how can we sustain and keep building on that value? This is a big...
When you send a district manager or retail store leader through a training program, it’s an investment—of time, money, and effort, not to mention the fact that they’re going to be away from their daily responsibilities. But it’s also an investment in the future of...
Every year retailers spend billions training store associates. On average, a store associate spends 53.8 hours every year training. So why do 71% of shoppers feel that retail associates aren’t knowledgeable or helpful? Something doesn’t add up. MOHR Retail has been working with our partners at...
The riddle many training departments are facing—and are increasingly frustrated by—is how to get all that excitement and energy from the training to carry on in the field long after the event itself. What we often see is that there’s a lot of focus and attention...
When we're working with a client who is charged with implementing retail sales training or other learning initiatives, one of the early questions we like to ask is, "What is the role of senior managers in developing their people?" What comes next is not always encouraging. While...