On-Site Training

Retail Multiunit Management

In this interactive, real-life, scenario-based program, your DMs will learn how to align major company initiatives with their daily on-site interactions to ensure that your management, sales and operational teams are on the same page and moving in the same direction. Your DMs will develop the interpersonal skills and strategies required to conduct store visits, plan, communicate, and motivate, all based on the leading practices learned from our surveys, interviews, and observations of some of the most productive and profitable retail multiunit managers on the planet.

Taking Learning Beyond the Classroom to Get Results

Lasting behavior change doesn’t come from a one-time training event. Our onsite district manager training includes a variety of easy-to-implement pre- and post-workshop tools and activities to ensure you get the greatest value from your training investments.

Measure the Impact: DM Store Effectiveness Survey

The in-person store visit by a District Manager can be an extremely productive occasion or a day fraught with tension. You need to know which. The best way to gain this insight is to go right to the source: ask your store managers for their anonymous perspective using a proven, structured approach that ensures reliable and accurate data.

MOHR uses a proprietary, confidential, 25-question survey to assess the effectiveness of DM store visits. You’ll find out what works, what doesn’t, and why. Results are delivered in person by MOHR professionals experienced in analyzing the survey. MOHR also provides a strategy for disseminating the results in the most constructive manner to DMs and field management alike.

  • Use MOHR’s DM Store Effectiveness Survey before onsite district manager training to benchmark current performance and pinpoint the most critical areas to cover in the workshop. The survey is an invaluable guide you can use to determine what training modules will be most beneficial for your company.
  • Use the survey after the workshop to get a barometer for real-world implementation and to reinforce new behaviors.

While MOHR most often uses the DM Store Effectiveness Survey as a pre- and post- RMM tool, the insights gained from it can be strategically important to your retail firm even if an RMM session is not in your immediate future. Knowing what is working for your DMS and on-site staff, what is not, and why is one of the most useful and valuable benchmarks you will require for multinunit retail success.

  • Everything DiSC® Style Survey: All participants complete this 15-minute pre-workshop, online survey. It provides participants with powerful insights about how they tend to communicate, what their strengths are in terms of how they connect with others, and the limitations that could keep them from being able to create strong relationships. These insights form the foundation for learning, application, and change.
  • Communication Skills Prework: Four core communication skills applied to all modes of communication DMs use, including email, voice mail, conference calls, texting, and/or Skype-like services.
  • Optional DM Store Visit Effectiveness Survey: An excellent planning tool that helps you set a benchmark and pinpoint specific areas of focus for the training.
  • Senior Manager Training: To optimize the effectiveness of the training and connect it to specific cultural and behavioral standards, many retailers choose to have their senior managers participate in a half-day version of the workshop or full-day Executive Overview of the entire Retail Multiunit Management program. (Please note: Additional fees apply for senior manager training. Contact us for details.)

While MOHR most often uses the DM Store Effectiveness Survey as a pre- and post- RMM tool, the insights gained from it can be strategically important to your retail firm even if an RMM session is not in your immediate future. Knowing what is working for your DMS and on-site staff, what is not, and why is one of the most useful and valuable benchmarks you will require for multinunit retail success.

The Workshop: Day 1

  • The four Achievement Cycle factors. Use Goals, Insights, Skills, and Action to move from average to excellent.
  • Flexing Leadership Roles. Adapt four leadership and motivational approaches to a wide range of team needs.
  • My Plan for Results. A prioritizing tool to help DMs focus on what matters most over an entire year.
  • Review of personalized 20-page Everything DiSC® report. Refine individual communication effectiveness strategies throughout the session.
  • Master the four critical communication skills, regardless of style.
  • Motivate Managers with Below-Standard Performance. Practice skills and strategies on a real in-store problem using retail video models as a base. Practice scenarios and feedback—all while applying individually unique Everything DiSC® style insights and communication skills.

The Workshop: Day 2

  • Coaching coaches (even by phone). Learn, build and practice coaching skills and strategies to strengthen others’ leadership—even over the phone.
  • Maximize store visits. Explore the challenges of managing at a distance, plus learn how technology can help. Define what to do before, during, and after store visits to ensure priorities are understood. Participants rehearse and get feedback in practice sessions using video scenarios.

Application and Change You Can Measure

  • Mobile-enabled, game-based reinforcement app: RMM+ is a proven online reinforcement app that boosts application of the techniques taught in the two-day training to a consistent 90% usage rate. Prompted through an initial e-mail alert, participants receive a training-related question every day for 90 days. Average time spent on response is less than half a minute, yet this exercise keeps newly acquired skills and training concepts top of mind, delivering remarkable bang for the buck. Clients report a direct link between consistent usage of the app and improved store performance.
  • DM Store Visit Effectiveness Survey. Not only can you gauge the effectiveness of your district manager training on-site implementation with this survey, you will actually increase it as the DMs get positive feedback on how their new approach is working (or validation that an older approach needs to be jettisoned.) DMs can make a direct connection between the new skills they’ve learned and the satisfaction—and greater effectiveness—of their staff.
Retail Multiunit Management

$900 per person

Includes all participant materials, pre-workshop planning and consultation, workshop delivery by an experienced MOHR facilitator, and post-workshop follow-up and assessment.

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We develop the interpersonal skills that get results for retail businesses. Let us put our experience to work for you. Simply fill out the form to the right or give us a call, and we'll help you determine the right strategy and next steps to meet your needs.