National Retail Research on Support Leadership

In 2012, we surveyed VPs, directors, buyers, DC managers, AP supervisors, tax and audit managers, and many other retail support leaders in a range of formats—from specialty and luxury to off-price, discount, and outlet—to find out what their management challenges are and how they handle the range of interpersonal situations they face on a daily basis. In 2024, we reexamined the research to validate our initial findings and bring into context any new factors affecting store support center leaders 12 years later. What we discovered has clear implications for your support center leadership development strategies. 

Download: National Retail Research on Support Leadership

This study reveals the six major themes that emerged from our data.

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