How To Make Sure Your Frontline Is Prepared for the Unexpected

In October 2023, J.D. Dillon, Chief Learning Officer at Axonify, A MOHR Retail partner, invited  CEO Mary Beth Garcia to serve as an expert for a panel discussion at AxoniCom. At Axonify’s annual conference, Mary Beth shared the stage with Trevor Garrick, Director of Retail Learning and Development at Harbor Freight, and Kevin Tapscott, Leader of Global Solutions Center at Zebra Technologies. These three guests discussed their views on “How to Make Sure Your Frontline is Prepared for the Unexpected.”

To launch the discussion, J.D. quoted a sobering statistic: 40% of frontline employees are scared to go to work. This fear stems from the increasing incidences of workplace violence, interacting with organized retail crime, and managing weather emergencies to name a few.

View the panel discussion to gain insight from Mary Beth, Trevor and Kevin on how to make your frontline feel seen, heard and respected amidst the challenges they face every time they clock in.

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