Testimonials
Real-World Impact
The best retail training programs create real-world results. Here’s just a sampling of the comments our clients have shared with us about the impact MOHR Retail has had on their organizations:
Fitness Franchise Experiences "Game-Changing" Leadership Training: Execs & District Managers Level Up Communication
Planet Fitness Franchisee, Core Development and Management, recently implemented MOHR Retail’s comprehensive leadership training program, Retail Multiunit Leadership, to enhance communication and execution across their organization. This strategic initiative focused on equipping both District Managers (DMs) and the executive team with the necessary skills to drive positive business outcomes.
Core Development and Management’s DM’s also participated in MOHR Retail’s advanced RML Module “Leading Change.” This intensive workshop provided them the tools and strategies needed to clearly communicate new initiatives and inspire commitment within their direct report club teams.
Their executive team benefited from MOHR Retail’s RML Senior Leadership workshop. This session facilitated collaboration and fostered a stronger sense of connection within the broader leadership team. One participant described this pivotal training as “very worthwhile and a game-changer for our team.”
CEO Bruce Edwards had these words of praise for MOHR Retail:
“Our entire field leadership team has successfully undergone MOHR Retail Multiunit Leadership training. This program has empowered us to prioritize action-based behavior change, positively impacting our business results.
Our Planet Fitness club visits are now well-planned, structured, and consistent, resulting in enhanced overall execution. This has improved both our company culture and our member experience."
“It was clear to me that bringing MOHR in to facilitate my training was the best business decision I could make. I would highly recommend MOHR to any company who is looking for leadership training.”
– Raymond Ray, Owner, Mystery Pix
“The biggest change I have seen is our willingness to dig beneath the surface of our vendor relationships. I can see an increasing trust level between us and some of our major partners. Changing culture is an arduous process, but slowly and surely, we are beginning to see the needle move.”
– Senior Merchant, Cabela’s, Incorporated
“Why did we choose MOHR? QUALITY. MOHR gets retail. They speak the language, they understand the real life issues, and they have instant credibility. The training programs are rigorous in design, and the examples and exercises are high quality.”
– Todd Chandler, Director, OD & Training, Helzberg Diamonds
“21 out of the 22 DMs in the recent Retail Multiunit Management (RML) program were internal promotes! Seven of them were also certified Retail Store Leadership (RSL) trainers. We definitely are helping achieve the client’s goal of increasing internal promotes!”
– Deb Brown, Senior Retail Consultant
“I absolutely loved the MOHR training, and it is very clear to me how valuable and beneficial this training will be for me and those I communicate with on a daily basis. I truly had a wow experience during training when I realized how much this will help me as I continue to take a daily effort to read and re-read and practice these steps. Another big factor was our trainer. She was amazing, and I consider myself lucky to have been a part of that training with her—what an understanding of retail and what we go through with customers and employees and how to navigate all the different aspects. Thanks again for such a wonderful opportunity to learn and grow as a manager.”
– RML participant feedback
“My on-site visits have been much more structured. I’ve received feedback that the visits have been more prepared and more productive. I can see a positive change in management’s behaviors through these visits focusing on what is truly needed.”
– RML participant feedback
“Having retail-specific examples makes the online learning more effective because it has more relevance and gives a laser focus…these examples are more easily understood and the training is more readily applied. This means more ease of building great new productive skills and habits by the trainee.”
– Advanced RML Module: Leading Change Daily Reinforcement App feedback
“Even though a lot of situations can occur in any profession, having training that is tailored specifically to retail makes the material much more relatable. Plus, for a lot of staff members, this is their first job. Managers are shaping them for their entire employment future. This makes it even more important to ensure that the staff is learning about the proper way to conduct oneself in customer-facing work environments.”
– Advanced RML Module: Leading Change Daily Reinforcement App feedback
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