Our Team

Meet the People Behind Our People-to-People Training

When you work with MOHR Retail training programs, you’re also working with a dynamic team of consultants, designers, facilitators, and project managers, all of whom come from the world of retail.

Get to know the team that makes it all happen.

> Interested in joining our team? Contact us to learn about available opportunities. Leadership experience in a national retail organization (e.g., DM/RVP Senior Store Operations, or talent development experience) is a huge plus and a value our clients count from us.

MaryBeth Garcia new

Mary Beth Garcia
Owner & CEO

Mary Beth has worked with a variety of retail and hospitality clients as a strategic partner, delivering leadership, communications, retail programs, consulting, and executive coaching for such diverse companies as Academy Sports and Outdoors, Altar’d State, Advanced Auto Parts, Bvlgari, Cardinal Health, Compass Group, Darden, Dollar Tree, Family Dollar, Foot Locker Group, Haggar Clothing, King Ranch, LVMH,  Michaels, Saks Department Store Group, SMCP, Southeast Grocers, TBC, Ulta, and Whole Foods. Prior to her consulting work, Mary Beth spent more than 20 years in retail management and operations for companies such as Macys, g.Briggs, The Bombay Company, and Sunglass Hut International, holding numerous leadership positions in sales, store, district, and regional management and corporate communications, training, and operations. Based in Miami, FL, Mary Beth served on the Executive Advisory Board for the University of Florida’s Retail Education and Research Department from 2003-2014. She holds an A.A. Degree in Retail Management and Fashion Merchandising from Bauder College.



Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.

“Now is the time for new leadership and new investment. We have all learned from the past two years of challenges, and we are all stronger for it.” – Michael Patrick

Michael Patrick
Founder & Executive Advisor

Michael held positions in retail management, merchandising, and human resources before joining MOHR Retail’s predecessor in 1986. In 1990 he purchased the retail division of that firm to form today’s MOHR Retail. Michael holds true to his retail roots by delivering learning that changes behavior—providing both immediate and lasting business impact. In addition to facilitating MOHR Retail training programs, he offers executive-level coaching in one-on-one sessions dealing with critical strategic issues such as succession strategies and executive team development. The author of “The New Negotiation Mindset: Guarantee A Bigger Slice,” Michael is a longstanding member of NRF as well as ISA: The Association of Learning Providers. He has a B.A. from San Diego State University, completed Master’s level work at Arizona State University, and lives with his family in New Jersey.

“The MOHR Retail team has been a pleasure to work with over the years. They truly understand the day-to-day challenges of the ever-changing retail environment. I certainly appreciate their partnership in our training and development efforts for our retail district managers and store managers at James Avery.”

Marilyn Price, Vice President of Retail Operations | James Avery

Alexis Abssy

Alexis Abbsy
Client Solutions Manager

Alexis came to MOHR with several years of retail management experience, working for the Herb Chambers Company, one of the largest auto dealership groups in New England, and TJX Companies, home office of the global multi-billion dollar off-price retailer. She has been with MOHR Retail for the past 8 years supporting clients operationally before, during, and after custom and packaged training programs and projects.

Glen Nicholson

Glen Nicholson
Divisional Vice President, Client Solutions

Glen worked for nearly 20 years in retail automotive shop management for companies such as Goodyear, Firestone, and NTW. He spent the next 18 years designing and facilitating sales and leadership training classes for TBC Corporation’s 2,500-store network of tire and automotive shops, including Tire Kingdom, NTB, Big O Tires, and Midas brand stores. He is a certified facilitator of MOHR Retail’s RMM, RSL, vRMM, and vRSL training programs and brings to clients a wealth of knowledge in the automotive industry, along with a talent for sales and leadership training. Glen has served as President of the Tire Industry Association (TIA), on the Board of Directors for the Institute for Automotive Service Excellence (ASE), and on the Board of Governors for the Automotive Maintenance and Repair Association’s Motorist Assurance Program known as MAP. He resides in Palm Beach Gardens, Fla.

Laurel Moad
Vice President, Consulting and Sales

Laurel has over 25 years’ experience in retail multiunit senior leadership as a divisional vice president or regional vice president for retailers including L Brands, Kay Bee Toys, Laura Ashley, Eddie Bauer, and Gymboree. Throughout her retail career, she has led talent initiatives that have elevated talent selection, retention, and development across each organization. In her role at MOHR Retail, Laurel serves as a strategic business partner to clients, providing talent strategy and talent development-related solutions that change behavior and measurably impact business results. Drawing on her strong retail experience and background, she has delivered leadership, communication, negotiation, and other retail solutions to companies such as Albertsons, Bebe, Claire’s, Disney Stores, Gymboree, Jewel/Osco, Oshkosh B’Gosh, PetsMart, and The Picture People. In addition to her consulting work, she is a director on the board of the River Corridor Foundation of St. Charles, IL, a non-profit that supports and advocates for projects that will enhance the downtown riverfront environment as a destination for cultural, educational, and economic opportunities that are accessible for all. Laurel resides in a suburb of Chicago, IL.

Marla Lepore

Marla Lepore
Director of Marketing

Marla has more than two decades of experience as a marketing, PR, and communications consultant in the learning and development industry. Over the course of her career, she has planned, developed, and executed marketing communications strategy for a variety of training, research, and performance improvement businesses. She works with the media to provide expert sources on retail training and development issues and has written and ghostwritten numerous articles for industry publications. A graduate of Tulane University in New Orleans, Marla lives in Nashville and is an active member of Nashville’s writers’ collective, The Porch. In addition to her marketing work, she is a freelance writer who writes the Muck Rack Daily newsletter, a digest of journalism focused on the trending topics of the day.

Nemanya Pavlovic


Joyce Hayes

Joyce is your go-to when you have questions about billing, payments, or shipping and handling. She’ll also get you the documents or accurate invoice copies you need for easy processing of payments.


Kathryn S. Wolfson
Director of Program Development & Quality

Kathryn has more than 30 years’ experience in retail industry training and course development. For clients such as Hermes, Estee Lauder, Toys R Us, MarMaxx, Polo Ralph Lauren, and New Balance Retail, she has trained in leadership, management, negotiation, technical, and operations skills. Her corporate experience includes Assistant Buyer and Training Coordinator for Rich’s (div. of Federated Stores) and Corporate Director of Training for Saks Fifth Avenue. Kathryn develops and continually updates the MOHR Retail’s core programs as well as custom program modules. A graduate of Smith College, she lives in New York City and has taught in New York University’s continuing education program.


Cathy Falzareno
Senior Consultant, Instructional Design, Executive Coach

In over 17 years of consulting, Cathy has worked with a variety of clients — including Tumi, Ferragamo, Baker Furniture, and Starwood Resorts and Hotels — to design, develop, and facilitate management, sales, service, selection, and productivity programs. Cathy is skilled in the design of custom programs, simulations, webinars, learning materials, and facilitation to optimally meet a client’s specific organizational needs. She has worked with senior executives as well as middle, line, and entry-level management to enhance their management skills through both one-on-one coaching and classroom facilitation. In addition, as a master trainer, she has certified individuals to train other trainers.

Prior to independent consulting, Cathy worked as a professional in both corporate and field retail environments. She has served in the capacity of senior human resource executive for several companies ranging in size from $1 billion to $3.5 billion in annual sales; managed various information technology project implementations; designed and implemented numerous training programs; and acted in management and sales capacities for field retail operations. A graduate of Arizona State University, Cathy resides in San Antonio, TX.

Paul Briley

Paul Briley
Senior Consultant, Executive Coach

Paul leverages his 25+ years of experience and leadership in talent development, consulting, and coaching to help participant and client visions come to life. He is a consultative and strategic thought leader focused on creating impact for people, culture, and results. Paul has worked for large, multiunit retail organizations in addition to consulting with business leaders and stakeholders across industries. His experience on the front lines of sales and service organizations provides a unique perspective and ability to see challenges and solutions from the customer’s point of view. Paul builds relationships based on a sense of purpose, action-orientation, and having fun in the process. He holds a Master’s in Business Administration, is a Certified Professional in Talent Development (CPTD) since 2005, is a member of the Association for Talent Development and is currently pursuing his certification with the International Coaching Federation (ICF). Paul resides in Sacramento, CA and is the owner of Off the Comma Coaching and BrileySolutions Consulting.

Leesa Wallace
Senior Consultant

Leesa has over 20 years of experience heading leadership, organization, and development functions in both Fortune 100 and start-up organizations. This includes a variety of industries, including retail, financial services, manufacturing, healthcare, and public education organizations. Her focus is always on bringing practical, realistic, integrated approaches to help elevate individual, team, and leadership performance by connecting the dots between business goals and employee behavior. She has worked with retailers such as Delta Faucets, Louis Vuitton-Moet Hennessy, Ace Hardware, and Michaels to help them build the interpersonal skills that drive results. Prior to her experience in the leadership development world, Leesa worked in public education. Most notably, she was an English teaching consultant for the Japanese Ministry of Education and, during her stay, authored a short textbook, “Japan and America: Questions You Ask.” A graduate of University Of Wisconsin and Cambridge College, Leesa lives in Bloomfield, CT.


Steve Fassler
Instructional Design, Writer, Producer, & Director

Through engaging custom-designed videos, Steve brings to life the retail situations MOHR addresses each day. He is the founder of Ocean Beach Productions, was formerly a Technical Director for PBS television, and a Producer/Director for training and development firms internationally and within the aeronautics industry. Retail clients include Nike, Gap, Verizon Wireless, Christopher & Banks, New Balance, Academy + Sport, and many others. An award-winning video producer, Steve also held a faculty position in Communication and Media at Northern Illinois University, where he received a Master of Arts degree in Communications.


Toby Brown, PMP
Senior Consultant

Toby has 20+ years of experience delivering learning for companies around the globe. He recognizes that the best of managers focus on collaborative problem-solving along with focused coaching and mentoring relationships, and enjoys helping managers develop these key skills. He has worked with a wide variety of companies, including Compaq Computers, Hallmark Cards, Boeing, Capital One, Advance Auto Parts, and The Weather Channel. He has taught all throughout Europe and Asia. Based in Denver, Toby’s other job is flying a hot air balloon for a ride company over Boulder, Colorado. In addition to training, he has flown advertising programs for Microsoft, The Weather Channel, HGTV, Food Network, and others.


Deb Brown
Senior Consultant

Deborah Brown has more than 25 years specialty retail experience as both a line executive and classroom facilitator, concentrating on management skills, customer service, and employee development. Most of her years were spent as a multi-unit manager with industry leaders The Limited, Dress Barn, US Shoe, and The Bombay Company, where she focused on turning around underperforming stores and districts, opening new stores, and developing new store and district managers.

In her 15 years as a Master Facilitator with MOHR Retail, Deborah has worked with dozens of retailers, including Nike, Reebok, TJX, and The Limited, as well as service firms such as Deloitte, Mass Mutual, and Fireman’s Fund. Deborah is certified to teach management skills, customer service, and retail negotiation and works with DiSC behavioral profiles.

Rachel Pedalino
Project Manager

Rachel understands how our programs can make a difference. Why? She has retail store and buying experience—experience she’ll use to help answer your specific questions about MOHR Retail training program content and implementation.