Blog

MOHR Ideas at work.

Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.

Brick-and-Mortar Retailers Share Covid-19 Lessons, Insights

Retailers are used to upheaval and constant change. Over the past decade alone, the “retail apocalypse” has dominated the news as traditional brick-and-mortar retailers have scrambled to adapt to the competitive threat of digital disruptors and changing consumer preferences. By the end of 2019, savvy retail businesses were gaining traction in their strategies with a…
retail store management

MOHR Retail to Donate Virtual Instructor-Led Training and Microlearning to Retailers This Summer

The COVID-19 pandemic has devastated retail businesses and, as a result, their training budgets. But as stores reopen, the leadership and other interpersonal skills that once were essential are now critical. Resetting expectations, overseeing compliance on health and safety, and coaching in real-time to adjust service levels are just a few of the situations that…
7-Ways-to-Turn-Training-Concepts-Into-Daily-Practice

eBook

Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.

How the DiSC Profile Can Help You Be a More Effective Retail Leader

Stress, change, and uncertainty are hitting retailers hard as the coronavirus pandemic wreaks havoc on business and upends all semblance of normal or “business as usual.” One of the things we know from our work using the DiSC® Profile is that, at an individual level, it’s not affecting everyone in the same way. Each of…

How Retailers Can Keep Business on Track During Coronavirus

There’s one thing you can count on in retail: If it’s not one thing, it’s another. And that means change and new challenges are never far away. With news about coronavirus dominating the headlines, concern over the spread continues to rise. We know the health and safety of your employees and customers is the number…
retail trends

4 Trending Retail Management Themes for the Coming Year

Another year is drawing to a close, and as is usual in retail, whew, what a year! Change is always part of the retail story, but with change can come some exciting new opportunities—if you’re prepared to seize them. The evolution of brick and mortar continues, as both traditional retailers and formerly online-only retailers experiment…
retail change management

Change Management Advice for Retail Multiunit Managers

Dealing with constant change has always been part of the job in retail, but that doesn’t mean it’s easy. Even tougher: successfully leading others through change. District and regional managers know this all too well. Leading change requires getting people’s commitment to fully support a new strategy or initiative while also navigating negative reactions and…
retail negotiation tips

Retail Negotiation in an Age of Disruption

For a job that’s always been tough, retail negotiations is getting that much tougher. Not only are the vendors being tightly squeezed in terms of profitability, they’re feeling the effects of change in the broader retail environment, from new and continually changing customer demands to a fluctuating, uncertain market to unexpected variables like natural disasters.…
frictionless retail

Creating Customer Experiences in a Frictionless Retail World

More than 100 million products were purchased on Amazon Prime Day in 2019. So is it official? Is brick & mortar dead? Not hardly. During the 2018 holiday season, for example, shoppers spent twice as much in physical stores as they did on Amazon, and 93% of them went to a physical store. Looking ahead…

Are Your Managers Prepared to Win Retail’s War for Talent?

Whenever there’s a tough labor market, like there is now, the spotlight returns to recruiting and interviewing skills. But retailers need to do a better job of developing a mindset of recruiting as a continual process, not an isolated event. Smart managers are building recruiting networks to find and attract the talent they need to meet…
retail management training

New Skills for Retail Multiunit Managers’ New Challenges

Managing multiple locations and regional/territory teams is no easy task. And as the retail environment has continued to change and become more demanding and competitive, the job of multiunit leadership has only become that much more complex. Today’s district and regional managers need an increasingly sophisticated level of skills, strategies, and tools to drive critical…