Blame it on the Great Resignation, the pandemic, and other factors: It has become undisputedly more challenging to recruit and retain talent in the retail industry. Unfortunately, the frontline, sales, and service associates, who are the face of your brand to your customers, are the populations most affected. And that means the customer experience you’re…

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Greetings! As we close out 2022, it’s a time of reflection. Looking back on my first year as owner and CEO of MOHR Retail, my immediate thought is, boy, did it fly by! For those of us in the business of retail, this year has been both challenging and rewarding. It began with supply chain issues…

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The retail world is always evolving and never dull, especially during the holiday season, and that’s also why it’s so important to take a moment out for gratitude and reflection. This is the time we cherish — gathering with loved ones, sharing some delicious food, enjoying old traditions, and creating new memories. At MOHR Retail,…

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It’s hard to believe that October is here already. For retailers, back-to-school has quickly transitioned into the fall and winter holiday seasons. During this all-important time of the year, you want to maximize each and every customer interaction. Even before the pandemic pushed practices like BOPIS (buy online/pick up in store) into the spotlight, retailers were…

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retail skills training

From the retail store floor to the corporate office, leaders, managers, team leads, and supervisors are adapting their strategies and focusing on enhancing their retail leadership skills as the pandemic wears on. We recently reconvened our virtual Retail & Service Leadership Exchange Forum (RSLEF) to check in with some of the top retailers in North…

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Retailers are used to upheaval and constant change. Over the past decade alone, the “retail apocalypse” has dominated the news as traditional brick-and-mortar retailers have scrambled to adapt to the competitive threat of digital disruptors and changing consumer preferences. By the end of 2019, savvy retail businesses were gaining traction in their strategies with a…

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retail store management

The COVID-19 pandemic has devastated retail businesses and, as a result, their training budgets. But as stores reopen, the leadership and other interpersonal skills that once were essential are now critical. Resetting expectations, overseeing compliance on health and safety, and coaching in real-time to adjust service levels are just a few of the situations that…

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Stress, change, and uncertainty hit retailers hard when the coronavirus pandemic upended all semblance of normal or “business as usual.” While the pandemic was an extreme example, change is an everyday reality in retail. And one of the things we know from our work using the DiSC® Profile is that, at an individual level, it…

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There’s one thing you can count on in retail: If it’s not one thing, it’s another. And that means change and new challenges are never far away. With news about coronavirus dominating the headlines, concern over the spread continues to rise. We know the health and safety of your employees and customers is the number…

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retail trends

Another year is drawing to a close, and as is usual in retail, whew, what a year! Change is always part of the retail story, but with change can come some exciting new opportunities—if you’re prepared to seize them. The evolution of brick and mortar continues, as both traditional retailers and formerly online-only retailers experiment…

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