Retail Trends
Keeping Retail Associates and Customers Safe: Best Practices and Action Steps
The news reports have shocked us all. A gunman walks into a store and opens fire on customers and associates. “Flash-mob robbers” target stores and ransack malls. Organized Retail Crime (ORC) rings post videos brazenly documenting their criminal activity as they steal thousands of dollars of merchandise, damage property, and shatter a sense of safety…
Read MoreWhy Retailers Should Reframe “Seasonal” Hiring
This time of year, especially for gift retailers, hiring is top of mind. They’re focused on staffing up and onboarding new associates for the busy holiday season ahead. We’ve written previously about the importance of optimizing your recruiting, interviewing, and selection strategies to better serve your business year round. But when it comes to seasonal…
Read MoreLoyal Employees, Loyal Customers: Elevate the Shopping Experience by Investing in Retail Talent
Blame it on the Great Resignation, the pandemic, and other factors: It has become undisputedly more challenging to recruit and retain talent in the retail industry. Unfortunately, the frontline, sales, and service associates, who are the face of your brand to your customers, are the populations most affected. And that means the customer experience you’re…
Read MoreRetail Trends: Reflecting on 2022, Looking Ahead to 2023
Greetings! As we close out 2022, it’s a time of reflection. Looking back on my first year as owner and CEO of MOHR Retail, my immediate thought is, boy, did it fly by! For those of us in the business of retail, this year has been both challenging and rewarding. It began with supply chain issues…
Read MoreRetail Traditions, Thanksgiving Gratitude
The retail world is always evolving and never dull, especially during the holiday season, and that’s also why it’s so important to take a moment out for gratitude and reflection. This is the time we cherish — gathering with loved ones, sharing some delicious food, enjoying old traditions, and creating new memories. At MOHR Retail,…
Read MoreTo Succeed in an Unpredictable Holiday Season, Refocus on the Human Factors
It’s hard to believe that October is here already. For retailers, back-to-school has quickly transitioned into the fall and winter holiday seasons. During this all-important time of the year, you want to maximize each and every customer interaction. Even before the pandemic pushed practices like BOPIS (buy online/pick up in store) into the spotlight, retailers were…
Read MoreFrom Burnout to Skill Deficits, A Retail Leadership Check-Up as the Pandemic Enters a New Phase
From the retail store floor to the corporate office, leaders, managers, team leads, and supervisors are adapting their strategies and focusing on enhancing their retail leadership skills as the pandemic wears on. We recently reconvened our virtual Retail & Service Leadership Exchange Forum (RSLEF) to check in with some of the top retailers in North…
Read MoreBrick-and-Mortar Retailers Share Covid-19 Lessons, Insights
Retailers are used to upheaval and constant change. Over the past decade alone, the “retail apocalypse” has dominated the news as traditional brick-and-mortar retailers have scrambled to adapt to the competitive threat of digital disruptors and changing consumer preferences. By the end of 2019, savvy retail businesses were gaining traction in their strategies with a…
Read MoreMOHR Retail to Donate Virtual Instructor-Led Training and Microlearning to Retailers This Summer
The COVID-19 pandemic has devastated retail businesses and, as a result, their training budgets. But as stores reopen, the leadership and other interpersonal skills that once were essential are now critical. Resetting expectations, overseeing compliance on health and safety, and coaching in real-time to adjust service levels are just a few of the situations that…
Read MoreHow the DiSC Profile Can Help You Be a More Effective Retail Leader
Stress, change, and uncertainty hit retailers hard when the coronavirus pandemic upended all semblance of normal or “business as usual.” While the pandemic was an extreme example, change is an everyday reality in retail. And one of the things we know from our work using the DiSC® Profile is that, at an individual level, it…
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