Retail has always been a people business. Every interpersonal interaction, connection, and relationship—whether externally with customers or internally among team members and with leaders—is a vital link in the chain that creates results. In today’s environment, though, where every department is being asked to do more with less and the pace of change feels relentless,…

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February is Black History Month in the United States, a time to reflect on the invaluable contributions of Black leaders, innovators, and frontline workers who have shaped the retail industry and beyond. As we honor this history, we must also acknowledge the evolving landscape of today’s retail environment—one that presents both opportunities and challenges for…

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Over the last year, MOHR Retail has supported our clients through some challenging times as they continually strive to strengthen trust in the retail environment, particularly against the backdrop of an increase in Organized Retail Crime (ORC) and violence in the workplace. We have hosted two webinars on the topic with retail executives and industry…

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Greetings! As we close out 2022, it’s a time of reflection. Looking back on my first year as owner and CEO of MOHR Retail, my immediate thought is, boy, did it fly by! For those of us in the business of retail, this year has been both challenging and rewarding. It began with supply chain issues…

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It’s hard to believe that October is here already. For retailers, back-to-school has quickly transitioned into the fall and winter holiday seasons. During this all-important time of the year, you want to maximize each and every customer interaction. Even before the pandemic pushed practices like BOPIS (buy online/pick up in store) into the spotlight, retailers were…

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MOHR Retail has announced that Mary Beth Garcia, currently President, will take over as the new owner and CEO of the retail and service industry training firm, effective January 3, 2022. As part of the transition, the firm’s founder, Michael Patrick, will take on the new role of Executive Advisor, working with retail clients and on strategic priorities through 2022. Along with the change in ownership, the company will now be based out of Miami, Florida. Garcia has been associated with the company for more than twenty years, initially as a client.

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retail skills training

From the retail store floor to the corporate office, leaders, managers, team leads, and supervisors are adapting their strategies and focusing on enhancing their retail leadership skills as the pandemic wears on. We recently reconvened our virtual Retail & Service Leadership Exchange Forum (RSLEF) to check in with some of the top retailers in North…

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There’s one thing you can count on in retail: If it’s not one thing, it’s another. And that means change and new challenges are never far away. With news about coronavirus dominating the headlines, concern over the spread continues to rise. We know the health and safety of your employees and customers is the number…

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retail negotiation tips

For a job that’s always been tough, retail negotiations is getting that much tougher. Not only are the vendors being tightly squeezed in terms of profitability, they’re feeling the effects of change in the broader retail environment, from new and continually changing customer demands to a fluctuating, uncertain market to unexpected variables like natural disasters.…

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MOHR Retail, the most experienced retail training and consulting firm on the planet for over 40 years, is hiring Independent Sales Consultants to represent our training solutions. Leadership experience in a national retail organization (e.g., DM/RVP Senior Store Operations, or talent development experience) is a plus and a value our clients count on from us.…

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