Whether you’re trying to negotiate or influence another person or just motivate them to do something more or differently, at some point you’re going to need to stop talking and hear their side of the issue. You can’t learn if you’re talking. And it’s next to impossible to force new behavior or agreement without engaging…

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Our personal style influences many if not all of our decisions and many interactions with others.  When a retailer is able to pull group reports of intact teams at the Support Center or of the field management team—e.g., DMs, regions, store groups—they gain incredibly valuable insight about not only the group style but what motivates this…

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Over the past year, we have had a significant increase in client requests for retail leadership.  However, it’s not focused solely on the DM, Store, or even Assistant Store Managers.  There is a clear trend to provide more leadership development for leads and supervisors who are being asked to motivate, delegate, and maximize productivity with…

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Every retailer has constraints; budget, timing, agenda topics, etc.  Our learning design guarantees behavior change.  If we don’t think we can deliver on that promise we don’t agree to the slicing and dicing that is requested sometimes. All of our programs whether leadership, negotiation, sales, or service begin with foundational insights, best practices, and skills. …

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First let’s clarify that ‘role play’ is not the same as ‘skill practice’.  Semantics you say?  We think not.  There is a huge difference between being handed a sheet of paper with some made-up scenario with a role you don’t recognize and now have to pretend to play and a scenario that is work-specific, you…

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All winners for The Communicator Awards are hand-selected by the IAVA (International Academy of Visual Arts), an invitation-only group consisting of top-tier professionals from acclaimed media, communications, advertising, creative and marketing firms. IAVA members include executives from organizations such as Airtype Studio, Big Spaceship, Conde Nast, Coach, Disney, The Ellen Degeneres Show, Estee Lauder, Fry…

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Ever since information transformed from a trickle to drinking from a firehose people in support operations who use this information have dreamed of it all making leadership more efficient and effective.  From our research with retail support department managers, they got it about half right. There’s no question that better, more accessible data has transformed…

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When some training firms talk about ‘customization’ of materials they really mean ‘tailoring’.  That might include changing a few words through a search of the document or slapping a logo on the binder cover.  Customization really requires creating something brand new for the client.  Historically at MOHR Retail, customization, creating something that looks and addresses client-specific…

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Over the years we have certified hundreds of people to train our programs to their company’s participants.  Many retailers have said after the T3 that in fact the certification was probably the most significant management development experience their “trainer candidates” have had.  About 70% of the people we certify to train our existing participant programs,…

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All of our programs, whether they be leadership or negotiation related begin with a set of interpersonal skills critical to the competency being taught.  The skills section along with other business-related research and personal insights, come during the first half-day of any classroom session.  That allows the rest of the session time to be spent…

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