Frictionless Retail
Retail’s Back to the Future: 3 Back-to-Basics Best Practices
What had been considered outdated is suddenly innovative again. The pendulum is swinging back, and with it, a renewed appreciation for the power of in-person experience, customer connection, and developing top talent from within. It has been so interesting to see these trends play out, because they remind me of the norms and best practices…
Read MoreNavigating Retail’s Shifting Tides as the Holiday Season Approaches
This week marks 15 weeks til Christmas. That’s less than 100 days. With the holiday season fast approaching, traditional retailing is abuzz right now preparing their store and field teams to manage and make the most of the surge of customers who will be shopping for holiday events and the gift-giving season. Yes, there will…
Read MoreLoyal Employees, Loyal Customers: Elevate the Shopping Experience by Investing in Retail Talent
Blame it on the Great Resignation, the pandemic, and other factors: It has become undisputedly more challenging to recruit and retain talent in the retail industry. Unfortunately, the frontline, sales, and service associates, who are the face of your brand to your customers, are the populations most affected. And that means the customer experience you’re…
Read MoreTo Succeed in an Unpredictable Holiday Season, Refocus on the Human Factors
It’s hard to believe that October is here already. For retailers, back-to-school has quickly transitioned into the fall and winter holiday seasons. During this all-important time of the year, you want to maximize each and every customer interaction. Even before the pandemic pushed practices like BOPIS (buy online/pick up in store) into the spotlight, retailers were…
Read More4 Trending Retail Management Themes for the Coming Year
Another year is drawing to a close, and as is usual in retail, whew, what a year! Change is always part of the retail story, but with change can come some exciting new opportunities—if you’re prepared to seize them. The evolution of brick and mortar continues, as both traditional retailers and formerly online-only retailers experiment…
Read MoreCreating Customer Experiences in a Frictionless Retail World
More than 100 million products were purchased on Amazon Prime Day in 2019. So is it official? Is brick & mortar dead? Not hardly. During the 2018 holiday season, for example, shoppers spent twice as much in physical stores as they did on Amazon, and 93% of them went to a physical store. Looking ahead…
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