MOHR Ideas at work.

Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.

Making Sure Retail Training Delivers Sustained Business Impact

By Mary Beth Garcia | May 16, 2023

When your retail leaders and team members complete training, whether it’s on-the-job, e-learning, classroom-based, or a blend, there’s a sense of accomplishment. They’ve checked the box and completed the event. However, that doesn’t necessarily tell you what they now know. Do they have the knowledge they need to be successful on the job? Will they…

Loyal Employees, Loyal Customers: Elevate the Shopping Experience by Investing in Retail Talent

By Mary Beth Garcia | April 10, 2023

Blame it on the Great Resignation, the pandemic, and other factors: It has become undisputedly more challenging to recruit and retain talent in the retail industry. Unfortunately, the frontline, sales, and service associates, who are the face of your brand to your customers, are the populations most affected. And that means the customer experience you’re…

The Impact of Intentional Leadership in Retail: Learning to Flex with Style

By Mary Beth Garcia | February 24, 2023

Changing your personality is difficult. Changing your choices in how you communicate is not. It simply requires attention and intention when interacting with people, and not being so quick to make assumptions based on how you perceive a situation. Because sometimes your lens-your perception-is distorted, and that means it doesn’t always reflect reality. Your communication…

How Retailers Can Overcome Supply Chain Chaos

By Mary Beth Garcia | January 16, 2023

Resolve to Make this the Year of the Retail Merchant “Within the last three years, retailers had to adapt to the most volatile circumstances of the last 30 years, dealing with pandemics, war, inflation, and energy crisis.” – Retail Trends 2023 These past three years have turned the retail merchant’s world upside down with supply…

MOHR Retail’s Virtual Holiday Cookie Exchange

By MOHR Retail | December 13, 2022

In our view, it just wouldn’t be the holidays without cookies! Thank you to everyone who participated in our virtual cookie swap this year. We can’t wait to sink our teeth into these sweet treats, and we hope you’ll find some new inspiration to spruce up your holiday cookie tray this year. (Tip: Most of…

Retail Trends: Reflecting on 2022, Looking Ahead to 2023

By Mary Beth Garcia | December 12, 2022

Greetings! As we close out 2022, it’s a time of reflection. Looking back on my first year as owner and CEO of MOHR Retail, my immediate thought is, boy, did it fly by! For those of us in the business of retail, this year has been both challenging and rewarding. It began with supply chain issues…

Retail Traditions, Thanksgiving Gratitude

By MOHR Retail | November 14, 2022

The retail world is always evolving and never dull, especially during the holiday season, and that’s also why it’s so important to take a moment out for gratitude and reflection. This is the time we cherish – gathering with loved ones, sharing some delicious food, enjoying old traditions, and creating new memories. At MOHR Retail,…

To Succeed in an Unpredictable Holiday Season, Refocus on the Human Factors  

By Mary Beth Garcia | October 11, 2022

It’s hard to believe that October is here already. For retailers, back-to-school has quickly transitioned into the fall and winter holiday seasons. During this all-important time of the year, you want to maximize each and every customer interaction. Even before the pandemic pushed practices like BOPIS (buy online/pick up in store) into the spotlight, retailers were…