Blog

MOHR Ideas at work.

Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.

How Store Leaders Can Shape Associate Behavior in Real Time

By Michael Patrick | February 25, 2019

In any retail store, there are many activities happening out on the floor at any given time. That’s why successful store managers are constantly reading cues and making quick decisions about whether to jump in tactically or let things roll. Most importantly, if coaching is needed to strengthen an associate’s interaction with customers or others,…

What Online Retailers Need to Know for a Successful Brick-and-Mortar Launch

By Laurel Moad | February 19, 2019

The next frontier for online retailers isn’t online at all. As web-based brands recognize that they can’t continue to grow their businesses if they limit their reach to one single channel, they’re increasingly investing in brick-and-mortar storefronts as a means to expand brand exposure and increase customer acquisition. Following the lead of brands such as…

retail management

3 Priorities for Today’s Retail Leaders

By MOHR Retail | January 8, 2019

This is part three of a three-part discussion with MOHR Retail’s new president, Mary Beth Garcia, about trends, challenges, and predictions for retailers in the coming year. Read part one here and part two here. Looking at all the trends and challenges retailers are facing right now, what advice would you give retail leaders about…

retail training and development

Retail Training and Development Trends: New Skills for a Changing World

By MOHR Retail | January 4, 2019

This is part two of a three-part discussion with MOHR Retail’s new president, Mary Beth Garcia, about trends, challenges, and predictions for retailers in the coming year. Read part one here. With the lines between shopping channels blurring, how is that affecting the skills and behaviors today’s store leaders and associates need?  Right now, we…

Sizing Up the Latest Retail Management and Workplace Trends

By MOHR Retail | January 2, 2019

We sat down with MOHR Retail’s new president, Mary Beth Garcia, to explore some of the trends, challenges, and predictions for retailers in the coming year. Read part one of the three-part discussion below. There were a lot of high-profile retail stories in 2018, but if you had to narrow it down, what two or…

Retail Leadership Skills

The Essential Retail Leadership Skills for Worn-Out Multiunit Managers

By Michael Patrick | November 9, 2018

“Do more with less.” Is there any more tired phrase? In retail, though, it is, without a doubt, the everyday reality. Retail multiunit managers are struggling to deal with effective execution in the stores, retention issues, labor shortages, pressures on payroll, online competition, and on and on. These issues are always present to some degree,…

Retail Microlearning

Microlearning Raises the Game for Retail Management Training

By Michael Patrick | October 10, 2018

No matter how powerful a learning experience is, the bigger question on the minds of today’s retail executives is this: What do we have to show for it? When it comes to retention of key concepts, we know that people are up against the forgetting curve. Without effective reinforcement, what’s here today could easily be…

retail support leadership

Don’t Ignore the Leadership Development Needs of Store Support Leaders

By Michael Patrick | September 27, 2018

Retailers rarely question the value of spending time and money on developing leaders in their field organizations. Regionals, DMs, store managers, and even assistants in stores receive formal and informal development and resources to help them hone their leadership ability and skills. But when we conducted national research with a number of retailers, we found…