Store Support Leadership

Equip Your Facilitators to Deliver Our Retail Management Training Program

Our facilitators bring vast industry experience and subject matter expertise to every retail management training program workshop they deliver. But there are times when an internal facilitator can add unique value to the learning process.

The Value of Certification

  • Internal Credibility and Relevance: Your facilitators bring “insider knowledge” and firsthand company experience to the learning, which means they can easily connect learning concepts to the everyday real-world experiences of your participants.
  • Cost Effective and Efficient: A cadre of internal facilitators, combined with our discounted participant rates for internally facilitated sessions, means you can minimize the cost of developing larger learner populations.
  • Powerful Professional Development: Facilitating is one of the best ways to learn and reinforce the leadership behaviors taught in the classroom. Many facilitators successfully move up into leadership roles in their organizations as a result of the MOHR certification and facilitation experience, creating further value for your company.
  • Maximize Your Flexibility: Given that many support supervisors are in one location, unlike the field, it’s sometimes easier to bring them in for a 3-hour training session over multiple weeks or months. Having your own internal SSL trainers means they can provide essential support leadership training to whomever, whenever they want.

The Process

Our train-the-trainer program is designed to equip your in-house trainers and facilitators with the knowledge, skills, and confidence to successfully deliver Store Support Leadership to your home office, distribution center, and other corporate leaders. It’s a rigorous certification process, with hands-on practice, feedback, and ongoing support from our experienced master facilitators.

Our goal is to ensure you get lasting results from any MOHR Retail training experience, whether it’s facilitated by our team or yours. We stay in touch and monitor your facilitators’ progress, and they’ll always have access to our professional facilitators and support team for any challenges or questions that come up along the way.



Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.

Pricing Information

Cost: $20,000 for up to 6 trainer candidates

Cost includes up to six complete sets of detailed Trainer’s Guides, DVDs with all video components, sets of professional wall charts illustrating all key points and strategies, and electronic copies of planning forms.

Modular, Flexible Implementation: Pricing includes certification for all modules of our Store Support Leadership course. Once certified, you are able to order participant materials to teach on any topic. Even if you aren’t using them today, modules will be ready when you are, and you’ll be certified to deliver them.

Annual Trainer Refresher: To keep your internal trainers abreast of any content changes and new, innovative facilitation techniques we uncover there is an annual one-day session done with our Master Facilitators. Pricing is the published per day consulting rate plus travel.

Participant Material Discounts: Volume discounts are available for sessions delivered by your internal certified facilitators. Contact us for full details.