On-Site/Virtual Classroom
Store Support Leadership
Support Center Retail Management Training: On-Site/Virtual Classroom Overview
Your support center supervisors—from buyers to planners and allocators, accounts payable, tax audit, merchandising, advertising, web and IT support, and legal, to name a few—are critical behind-the-scenes players on the retail team. With the ultimate purpose of supporting your stores and serving your customers, these leaders also:
- Perform triple roles of “Do,” “Manage,” and “Influence”
- Are more likely to develop technical skills than interpersonal skills
- Have specialized roles and responsibilities that create silos
- Lead associates who often work independently
- Have broad exposure to a wide range of people and teams
- Are successful as much for their leadership presence as their competence
SSL is retail management training designed with the specific interpersonal skills your support leaders need in mind, helping them improve departmental productivity through effective collaboration with other departments in the supply chain. In this interactive, scenario-based program, your leadership teams will learn practical strategies based on our industry research of best practices for retail leaders in support roles. Your sales/service and store management will gain new leadership skills and behaviors to communicate, build relationships, and work successfully across multiple channels and functions.
An Implementation Strategy Designed to Get Results
Lasting behavior change doesn’t come from a one-time training event. Our on-site and virtual retail management training includes easy-to-implement pre- and post-workshop tools and activities to ensure you get the greatest value from your training investments. Application modules addressing specific developmental needs of your target populations are also available as part of the SSL program. We will work with you prior to the training to select appropriate application modules based on your business and learning objectives.

eBook
Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.
Pricing Information
$850 per participant
Includes all participant materials, pre-workshop planning and consultation, workshop delivery by an experienced MOHR facilitator, and post-workshop follow-up and assessment. Producer fees for virtual sessions not included.
Facilitation Rate