District Manager Training: Public Session Overview
Retail Multiunit Management (RMM) combines technology-based microlearning and online skill-building with interactive, real-life, scenario-based modules to jumpstart development and insight-building prior to classroom training, engage busy retail leaders, and ensure long-term retention and application. This personalized, performance-based approach to learning is optimized for the realities of the modern retail environment and designed to deliver direct and measurable business impact.
During the two-day workshop, your DMs will learn to align major company initiatives and their daily interactions with your stores to ensure everyone is on the same page and moving in the same direction. They’ll develop interpersonal skills and strategies to plan, communicate, motivate, and conduct store visits, all based on the leading practices learned from our surveys, interviews, and observations of some of the most productive and profitable retail multiunit managers on the planet.
Your DMs will join colleagues from retailers from around the country in a public, open-enrollment format facilitated by MOHR Retail’s experienced facilitators to learn the skills and strategies required to lead from a distance—strategically.
MOHR’s District Manager Training Sessions are a great way to provide targeted development for a few new hires or newly promoted managers, or to experience MOHR’s expert approach firsthand before kicking off a broader implementation.
Everything DiSC® Behavioral Survey: All participants complete this 15-minute pre-workshop, online survey.It providesparticipants with powerful insights about how they tend to communicate, what their strengths are in terms of how they connect with others, and the limitations that could keep them from being able to create strong relationships. These insights form the foundation for learning, application, and change.
Prework Communication Skills: DMs complete a 20-30 minute set of reading and exercises prior to the session so that they can make specific, real-world connections to situations they currently face.
The Workshop: Day 1
The four “Achievement Cycle” factors. Use Goals, Insights, Skills, and Action to move from average to excellent.
Flexing Leadership Roles. Adapt leadership and motivational approaches to the wide range of team needs using four different roles appropriate to the situation and individuals’ needs.
My Plan for Results. Use this tool to help DMs prioritize and focus on what matters most over an entire year.
Review of personalized 20-page Everything DiSC® report. Refine communication effectiveness, each according to his or her own style, throughout the training session.
Master the four critical communication skills, regardless of style.
Motivating Managers with Below-Standard Performance. Practice skills and strategies for solving real in-store problems using retail video models; practice scenarios and feedback using the Everything DiSC® profile communication skills learned earlier in the training session.
The Workshop: Day 2
Coaching coaches (even by phone). Build and practice coaching skills and strategies to strengthen others’ leadership—even if done by phone.
“Maximizing store visits.” Explore the challenges of managing at a distance. Learn how technology can help. Understand what to do before, during, and after store visits to ensure priorities are clear. Rehearse and learn from feedback in practice sessions using video scenarios.
Continuous Learning at your fingertips
Microlearning reinforcement: RMM+ is a proven microlearning app for reinforcement that boosts application of the techniques taught in the two-day training to a consistent 90% usage rate. Prompted through an initial e-mail alert, participants receive a district manager training session-related question each day for 90 days. Average time spent responding to the question is less than half a minute, yet it reinforces training concepts and keeps key skills and management tools top of mind. RMM+ delivers remarkable bang for the buck. Clients report a direct link between consistent usage of the app and improved store performance.