On-Site/Virtual Classroom

Recruiting & Interviewing

Retail Recruitment and Interviewing Strategies: On-Site/Virtual Classroom Overview

A hands-on, experiential workshop designed to help managers fill their pipelines of qualified associates and manager candidates, Recruiting & Interviewing is a valuable component of your broader retail recruitment strategies. During the first half of this session, participants learn critical recruiting and interviewing skills and strategies as well as relevant laws and legal requirements. The rest of the session is spent applying what they’ve learned in three practical modules focused on a range of situations:

Building a Recruiting Network with other businesses and organizations that may be candidate sources.
Recruiting Potential Candidates a manager might meet outside the workplace.
Selecting the Best with a behavior-based interview model, practice, and feedback.

An Implementation Strategy Designed to Get Results

Lasting behavioral change doesn’t come from a one-time training event. Our on-site/virtual classroom retail Recruiting & Interviewing Series training includes easy-to-implement pre- and post-workshop tools and activities to ensure that you get the highest value from your training investments.

The Workshop
After the Session

Key Components

Candidate Profile: Developing a three-pronged profile with required/desired core knowledge (about retail industry and working in a store), skills (interpersonal and technical), and talent (innate abilities).

Recruiting & Interviewing Skills: Learning and practicing interpersonal skills for gathering information and setting the tone during interviews.

Lawful and Unlawful Inquiries: Review of federal guidelines; game-based exercises exploring appropriate vs. inappropriate questions to ask during an interview; strategies for focusing on job-related questions rather than personal evaluations; how to avoid evaluative feedback during an interview that might shape candidate responses in a particular direction.

Step-by-Step Strategies:

Interviewing: Participants learn step-by-step interview strategies and experience a live model of strategies and interviewing skills, followed by group practice with their own situations and profiles.
Recruiting: Participants explore best practices for developing a recruiting network with other businesses and key organizations. They also learn strategies and real-world examples of how to be more opportunistic about recruiting potential candidates into the pipeline.
In-Depth Interviews: Participants build a strategy for conducting in-depth interviews and learn how effective interviews should sound via live model demonstrations of sales associate and manager-level interviews. Skill practice using the group’s candidate profile follows, with feedback from peers and the master facilitator.

Ongoing Refinement and Reinforcement

Post-session forms and activities allow participants to refine their candidate profiles and reinforce use of the skills and strategies.

Pricing Information

$175 per participant

Facilitation Rate

$3,500, plus travel & expenses

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“21 out of the 22 DMs in the recent Retail Multiunit Management (RMM) program were internal promotes! Seven of them were also certified Retail Store Leadership (RSL) trainers. We definitely are helping achieve the client’s goal of increasing internal promotes!”
Deb Brown, Senior Retail Consultant
“RMM was motivating, simple, yet very effective.”
Diane Houde, SVP Director of Stores | TJX Canada
“Retail Multiunit Management has become a culture in our field management. All multi-unit managers are trained within this program in the first year of their assignment. It helps all of us to speak a ‘common language’ and understand what the expectations are.”
Adam Boucher, SVP, Chief Operating Officer | Things Remembered, Inc.
“The biggest change I have seen is our willingness to dig beneath the surface of our vendor relationships. I can see an increasing trust level between us and some of our major partners. Changing culture is an arduous process, but slowly and surely, we are beginning to see the needle move.”
Senior Merchant | Cabela's, Incorporated
“I found the RNS training session very helpful. The session provided valuable insights in many different ways. First, it helped me understand the makeup of my management style and how I needed to adjust to maximize the talents of my team. Understanding what makes them tick and what motivates them will help me get the most of their talent. Second, it allowed my team to better understand me. This will lead to more productive meetings and hopefully an even better working relationship.”
Philo Pappas, EVP, Merchandising | Michaels Crafts
“We selected MOHR because of your focus in the retail segment and our observation of really understanding retail from a multi-unit perspective. The MOHR team has done a great job in working with us in adapting the materials to fit the uniqueness of Things Remembered while still maintaining the core principles of the program.”
Adam Boucher, SVP, Chief Operating Officer | Things Remembered Inc.
“Because we have so many new young merchants, we felt this was a vital investment. Our merchant group spends millions of dollars annually, and every dime counts. Since the RNS implementation, I am already observing improved negotiation techniques with our many suppliers, along with resultant concessions that otherwise might not have happened. Understanding and cooperation among our merchants has gone up considerably. I am glad we made the investment.”
Gordon Partin, Senior Vice-President, Merchandise & Real Estate | Shoe Sensation
“After researching a number of programs with multiple companies, we chose the RMM program for our Retail District Managers and RSL for our Store Managers. Both programs exceeded our expectations. Some of our supervisors are new to their positions but many have been in their roles for many years (+20). The feedback I received was very positive, and regardless of time in position, the training was beneficial to all of our managers.”
Marilyn Price, Vice President of Retail Operations | James Avery
“Why did we choose MOHR? QUALITY. MOHR gets retail. They speak the language, they understand the real-life issues, and they have instant credibility. The training programs are rigorous in design, and the examples and exercises are high quality.”
Todd Chandler, Director, OD & Training | Helzberg Diamonds
“I absolutely loved the MOHR training, and it is very clear to me how valuable and beneficial this training will be for me and those I communicate with on a daily basis. I truly had a wow experience during training when I realized how much this will help me as I continue to take a daily effort to read and re-read and practice these steps. Another big factor was our trainer. She was amazing, and I consider myself lucky to have been a part of that training with her—what an understanding of retail and what we go through with customers and employees and how to navigate all the different aspects. Thanks again for such a wonderful opportunity to learn and grow as a manager.”
RMM Participant
“My on-site visits have been much more structured. I've received feedback that the visits have been more prepared and more productive. I can see a positive change in management's behaviors through these visits focusing on what is truly needed.”
RMM Participant
“Having retail-specific examples makes the online learning more effective because it has more relevance and gives a laser focus...these examples are more easily understood and the training is more readily applied. This means more ease of building great new productive skills and habits by the trainee.”
Online "Plus" Program Participant
“Even though a lot of situations can occur in any profession, having training that is tailored specifically to retail makes the material much more relatable. Plus, for a lot of staff members, this is their first job. Managers are shaping them for their entire employment future. This makes it even more important to ensure that the staff is learning about the proper way to conduct oneself in customer-facing work environments.”
Online "Plus" Program Participant
“The MOHR Retail team has been a pleasure to work with over the years. They truly understand the day-to-day challenges of the ever-changing retail environment. I certainly appreciate their partnership in our training and development efforts for our retail district managers and store managers at James Avery.”
Marilyn Price, Vice President of Retail Operations | James Avery
“Your group did an outstanding job, and I believe it was beneficial for all involved. I learned a lot about the people that were in the meeting and how they would react in certain situations…and I believe they learned a lot about me as well — all of which can only help build a stronger team and better negotiators!”
Michael S. Levy, SVP, Merchandising | Hudson Group

On-Site/Virtual Classroom

Recruiting & Interviewing

Retail Recruitment and Interviewing Strategies: On-Site/Virtual Classroom Overview

An Implementation Strategy Designed to Get Results

Key Components

Step-by-Step Strategies:

Ongoing Refinement and Reinforcement

Pricing Information

Looking for a detailed agenda?

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