Advanced Training


Retail Multiunit Management Advanced Modules

In these interactive, real-life, scenario-based modules, your DMs will build off the concepts learned in the foundational two-day Retail Multiunit Management program by exploring targeted retail leadership areas and further advancing their leadership skills, strategies, and behaviors. Each topic is facilitated in a half-day instructor-led session. Two modules can be combined for a full-day session. Our consultants will work with you to determine the order of delivery based on your participants’ learning needs and desired business outcomes.

Leading Change

Multiunit retail leaders have to not only communicate multiple initiatives with their direct report store teams, they also have to gain commitment, which is critical to achieving results. Your managers will learn:

  • A Comfort Zone model to understand where most learning takes place
  • How to communicate one-on-one and in groups, and the dynamics involved with each type of meeting
  • A Change Management model to identify developmental, transitional, and transformational changes and the time needed to understand and accept each
  • A Willingness to Accept Change team assessment to gauge readiness
  • How to prepare to communicate change
  • Discussion strategies for communicating and following up

Influencing for Results

Leaders must influence their peers, direct reports, corporate, and bosses to take a different approach or flex a policy to get things done. This module focuses on how to see others as specialists who have knowledge that can help you achieve your goals, collaboratively. Participants learn:

  • Guidelines for evaluating an influencing opportunity
  • How to apply DiSC® Style insights to leverage strengths, adjust for limitations
  • Relevant skills and discussion strategies, with video models of conversations
  • How to take action, including practice and virtual coach follow-up

Communicating for Success

In this advanced module, leaders develop skills to enhance their competence and credibility across their companywide relationships. It focuses on what it takes to be a leader and demonstrate leadership presence, and how to build credibility and a reputation as a leader across the organization. Participants explore:

  • A MeetingMatrix™ for when they have authority and when they don’t have positional power
  • A range of field and retail interactions involving direct reports, peers, or senior partners and leaders.
  • Specific meeting strategies and guideposts for when they own the agenda and when they don’t
  • Developing a mindset of leadership presence
  • How to add value and strengthen relationships through every interaction
  • Relevant skills and discussion strategy
  • How to take action, including practice and virtual coach follow-up

Turning Feedback into Change

This workshop teaches participants how to process feedback within the context of ongoing change. Multiunit leaders practice and build the skills and strategies to gain the trust of those who provide feedback, motivate direct reports to feel their opinions are valued (and therefore to be more productive), develop more open and collaborative relationships with peers, and demonstrate to the senior leadership team that they are flexible and willing to improve. Participants learn:

  • The best approach for identifying critical behaviors that create other’s perceptions of their leadership style
  • Seven Feedback Principles
  • Skills and insights that will help them gain control of their growth and career development

Pre-work includes the DiSC® 360 feedback survey.

Peer Ideation

Multiunit managers frequently encounter new or more challenging business situations. This session allows them to bring this issue to a group of peers and, using our process of Peer Ideation™, get input from their colleagues and open up possibilities and avenues that will address the issue in ways they hadn’t previously discovered.

  • Previous participation in the two-day foundational RMM program is valuable but not required.
  • This module can be added to regional and national meetings with our professional facilitation expertise.


Technology has made it easier to lead remotely - but only if you know how to use it productively. This handy guide outlines the pitfalls to avoid and the pointers for effectively using the most common forms of electronic communications, including email, text messages, telephone, and Skype.

Pricing Information

Advanced Retail Multiunit Management

$275 per person, half-day session (1 module)

$450 per person, full-day session (2 modules)

Includes all participant materials, pre-workshop planning and consultation, workshop delivery by an experienced MOHR facilitator, and post-workshop follow-up and assessment.