Webinars: Creating Customer Experiences in a Frictionless Retail Environment

“Lite Bytes” Webinars

Creating In-Store Experiences in a Frictionless Retail Environment

DATE: Wednesday, September 18, 2019


Mary Beth Garcia, President, MOHR Retail
Michael Patrick, CEO, MOHR Retail


To survive in today’s market, retailers have to provide an experience that entices customers to shop in the stores.

Too many managers and associates today make assumptions about customer preferences. The skills of asking questions to determine needs, shaping agreement, and testing for reaction are becoming lost in the rush to make assumptions, get the credit card, and process the sale or delivery. The result: Retailers are skipping the most important interpersonal skills that engage a customer, build brand and service loyalty, and create genuine customer excitement. In this interactive 45-minute webinar, you’ll learn:

  • What it means to create a customer experience in today’s frictionless retail environment
  • The importance of the human factor in engaging the customer on a personal level while leveraging technology
  • How to make it as easy for customers to engage with you in the store as it is online

Grab a quick bite or a snack while picking up some food for thought and practical strategies to fuel your day. Our Lite Bytes webinars are the perfect interactive pick-me-up, focusing on the most pressing topics in retail management and training today.

Get your questions answered by our experts and special guests, and take back valuable tips and tools you can put to work right away.

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Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.

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