To survive in today’s market, retailers have to provide an experience that entices customers to shop in the stores.
Too many managers and associates today make assumptions about customer preferences. The skills of asking questions to determine needs, shaping agreement, and testing for reaction are becoming lost in the rush to make assumptions, get the credit card, and process the sale or delivery. The result: Retailers are skipping the most important interpersonal skills that engage a customer, build brand and service loyalty, and create genuine customer excitement. In this interactive 45-minute webinar, you’ll learn:
What it means to create a customer experience in today’s frictionless retail environment
The importance of the human factor in engaging the customer on a personal level while leveraging technology
How to make it as easy for customers to engage with you in the store as it is online
Grab a quick bite or a snack while picking up some food for thought and practical strategies to fuel your day. Our Lite Bytes webinars are the perfect interactive pick-me-up, focusing on the most pressing topics in retail management and training today.
Get your questions answered by our experts and special guests, and take back valuable tips and tools you can put to work right away.
We develop the interpersonal skills that get results for retail businesses. Let us put our experience to work for you. Simply fill out the form to the right or give us a call, and we'll help you determine the right strategy and next steps to meet your needs.