On-Site/Virtual Classroom
Retail Store Leadership
Retail Management Training: On-Site/Virtual Overview
In this interactive, scenario-based program, your store leaders will learn practical strategies based on our national industry research of best practices for store-based supervisors who deal directly with customers. The RSL modules are critical situations these supervisors face every day with their teams. By developing your supervisors’ interpersonal skills and by changing behaviors in ways that positively impact the entire team, your managers, assistants, and key holders will be able to navigate the challenges of store management—from high turnover to a turbulent economy to the fickle tastes and habits of consumers. MOHR’s proven strategies will help your supervisors engage associates, increase customer loyalty, and inspire new levels of performance.
An Implementation Strategy Designed to Get Results
Lasting behavior change doesn’t come from a one-time training event. Our on-site/virtual classroom retail management training includes easy-to-implement pre- and post-workshop tools and activities to ensure you get the greatest value from your training investments. Application modules addressing a variety of key management skills and performance issues are also available as part of the RSL program. We will work with you prior to the training to select appropriate application modules and delivery mechanisms based on your business and learning objectives.
Online Training Options
Retail Store Leadership Online Training (RSL OLT) brings the concepts of this time-tested leadership program to a mobile format accessible via phone, tablet, or desktop. Includes microlearning and coaching guides for reinforcement. Find out more here.

On-Demand Webinar
Your store leaders can make a huge impact on the customer and employee experience with coaching conversations that take less than 3 minutes. Learn effective floor supervision tips and the benefits of coaching in real-time.
Pricing and Details
Virtual or Onsite Classroom
Instructor-Led Workshops
$750 per participant
Includes eight (8) two-hour virtual instructor-led sessions or a two-day onsite workshop, professional facilitation, DiSC®, and post-training microlearning reinforcement