In this interactive, scenario-based program, your store managers will learn practical strategies based on our national industry research of best practices for store-based supervisors who deal directly with customers. The RSL modules are critical situations these supervisors face every day with their teams. By developing your supervisors’ interpersonal skills and by changing behaviors in ways that positively impact the entire team, your managers, assistants, and key holders will be able to navigate the challenges of store management—from high turnover to a turbulent economy to the fickle tastes and habits of consumers. MOHR’s proven strategies will help your supervisors engage associates, increase customer loyalty, and inspire new levels of performance.
Lasting behavior change doesn’t come from a one-time training event. Our on-site/virtual classroom retail management training includes easy-to-implement pre- and post-workshop tools and activities to ensure you get the greatest value from your training investments. Application modules addressing a variety of key management skills and performance issues are also available as part of the RSL program. We will work with you prior to the training to select appropriate application modules and delivery mechanisms based on your business and learning objectives.
Retail Store Leadership Online Training (RSL OLT) brings the concepts of this time-tested leadership program to a mobile format accessible via phone, tablet, or desktop. Includes microlearning and coaching guides for reinforcement. Find out more here.
Performance Situation Application Modules: Available for implementation according to your specific business and learning objectives. Each classroom-based module is approximately 3 hours long.
$750 per participant
Includes eight (8) 90-minute virtual instructor-led modules, DiSC®, and 90-day post-training microlearning
$3,500 per day
$125 per participant
Includes Role of the Leader on-site workshop, DiSC®, and 90-day post-training microlearning
Application modules (each): $85 per participant. Includes pre-engagement and 90 days post-training microlearning reinforcement