Sustain Learning and Behaviors
We combine our deep retail experience with innovative classroom, online, and performance support tools to give you the optimum learning blend for your business and the best return for your investment.
Interpersonal Skills That Give Leading Retailers the Edge
We build the critical, people-to-people skills proven to drive results in the retail industry. Based on our national industry research and the in-the-trenches experience of our team of experts, our retail training programs and solutions create lasting behavioral change that creates measurable results.
No one can be everywhere at once. Our Retail Multiunit Management training gives your district managers, area managers, and others who lead from a distance the skills and strategies to connect, maximize in-person time, and drive store results – no matter where they are.
A store manager’s mindset can change a whole store. Retail Store Leadership develops the interpersonal skills and operational, sales, and service strategies proven to create high performance and produce stellar results.
Corporate, support, and distribution center managers face unique challenges, and their actions can have far-reaching impact. Store Support Leadership (SSL) gives them the skills to bridge the silos and keep the company successful in an increasingly complex, dynamic marketplace.
Profitability begins with the buy. Our Retail Negotiation Series gives your buyers the advantage, teaching proven techniques and relationship-building skills to shift power, create partnerships, and consistently drive profitability in an ever-changing market.
Real behavior change comes after salespeople apply skills to real-world situations. Our customized Retail Sales Training approach not only covers essential retail selling skills but applies them to the hot-button issues your associates face every day on the floor.
Help your managers fill their pipelines of qualified associate and manager candidates. Our Recruiting & Interviewing Series (RIS) program gives them the strategies and skills to build their networks and find, interview, and select the right people to meet your business and customer needs.
Results-Driven Retail Leadership in an Era of Constant Disruption
The retail landscape is continually transforming. Make sure your leaders and store teams are prepared to stay ahead of the disruption:
- With our custom retail training and consulting services, you can take advantage of our expertise to up your game.
- Maximize the business impact of your next national meeting by providing training that will transfer key messages—and tangible results—to the stores.
“21 out of the 22 DMs in the recent Retail Multiunit Management (RMM) program were internal promotes! Seven of them were also certified Retail Store Leadership (RSL) trainers. We definitely are helping achieve the client’s goal of increasing internal promotes!”
“RMM was motivating, simple, yet very effective.”
“Retail Multiunit Management has become a culture in our field management. All multi-unit managers are trained within this program in the first year of their assignment. It helps all of us to speak a ‘common language’ and understand what the expectations are.”
“The biggest change I have seen is our willingness to dig beneath the surface of our vendor relationships. I can see an increasing trust level between us and some of our major partners. Changing culture is an arduous process, but slowly and surely, we are beginning to see the needle move.”
“I found the RNS training session very helpful. The session provided valuable insights in many different ways. First, it helped me understand the makeup of my management style and how I needed to adjust to maximize the talents of my team. Understanding what makes them tick and what motivates them will help me get the most of their talent. Second, it allowed my team to better understand me. This will lead to more productive meetings and hopefully an even better working relationship.”
“We selected MOHR because of your focus in the retail segment and our observation of really understanding retail from a multi-unit perspective. The MOHR team has done a great job in working with us in adapting the materials to fit the uniqueness of Things Remembered while still maintaining the core principles of the program.”
“Because we have so many new young merchants, we felt this was a vital investment. Our merchant group spends millions of dollars annually, and every dime counts. Since the RNS implementation, I am already observing improved negotiation techniques with our many suppliers, along with resultant concessions that otherwise might not have happened. Understanding and cooperation among our merchants has gone up considerably. I am glad we made the investment.”
“After researching a number of programs with multiple companies, we chose the RMM program for our Retail District Managers and RSL for our Store Managers. Both programs exceeded our expectations. Some of our supervisors are new to their positions but many have been in their roles for many years (+20). The feedback I received was very positive, and regardless of time in position, the training was beneficial to all of our managers.”
“Why did we choose MOHR? QUALITY. MOHR gets retail. They speak the language, they understand the real-life issues, and they have instant credibility. The training programs are rigorous in design, and the examples and exercises are high quality.”
“I absolutely loved the MOHR training, and it is very clear to me how valuable and beneficial this training will be for me and those I communicate with on a daily basis. I truly had a wow experience during training when I realized how much this will help me as I continue to take a daily effort to read and re-read and practice these steps. Another big factor was our trainer. She was amazing, and I consider myself lucky to have been a part of that training with her—what an understanding of retail and what we go through with customers and employees and how to navigate all the different aspects. Thanks again for such a wonderful opportunity to learn and grow as a manager.”
“My on-site visits have been much more structured. I've received feedback that the visits have been more prepared and more productive. I can see a positive change in management's behaviors through these visits focusing on what is truly needed.”
“Having retail-specific examples makes the online learning more effective because it has more relevance and gives a laser focus...these examples are more easily understood and the training is more readily applied. This means more ease of building great new productive skills and habits by the trainee.”
“Even though a lot of situations can occur in any profession, having training that is tailored specifically to retail makes the material much more relatable. Plus, for a lot of staff members, this is their first job. Managers are shaping them for their entire employment future. This makes it even more important to ensure that the staff is learning about the proper way to conduct oneself in customer-facing work environments.”
“The MOHR Retail team has been a pleasure to work with over the years. They truly understand the day-to-day challenges of the ever-changing retail environment. I certainly appreciate their partnership in our training and development efforts for our retail district managers and store managers at James Avery.”
“Your group did an outstanding job, and I believe it was beneficial for all involved. I learned a lot about the people that were in the meeting and how they would react in certain situations…and I believe they learned a lot about me as well — all of which can only help build a stronger team and better negotiators!”
