Advanced Training

RML - Circle

Retail Multiunit Leadership Advanced

Retail Multiunit Leadership Advanced Modules allow you to deliver a comprehensive blended learning solution addressing the critical issues and leadership behaviors that get to the core of what impacts the business. In conjunction with the prerequisite foundational learning provided in RML Core, this solution combines technology-based microlearning and online skill-building with interactive, real-life, scenario-based modules to jumpstart development and insight-building prior to classroom training, engage busy retail leaders, and ensure long-term retention and application.

This personalized, performance-based approach to learning is optimized for the realities of the modern retail environment and designed to deliver direct and measurable business impact.

These interactive, real-life, scenario-based modules explore targeted retail leadership areas to further advance your DMs’ leadership skills, strategies, and behaviors. Each topic is facilitated in either a three-hour web- or classroom-based instructor-led session. Our consultants will work with you to determine the order of delivery based on your participants’ learning needs and desired business outcomes.

Team Assessment

Get a preview of “Leading Change” with the Willingness to Accept Change team assessment, a tool for gauging buy-in and developing strategies to gain commitment.


Multiunit retail leaders have to not only communicate multiple initiatives with their direct report store teams, they also have to gain commitment, which is critical to achieving results. Your leaders will learn:

  • A Comfort Zone model to understand where most learning takes place
  • How to communicate one-on-one and in groups, and the dynamics involved with each type of meeting
  • A Change Management model to identify developmental, transitional, and transformational changes and the time needed to understand and accept each
  • A Willingness to Accept Change team assessment to gauge readiness
  • How to prepare to communicate change
  • Discussion strategies for communicating and following up


Leaders must influence their peers, direct reports, corporate, and bosses to take a different approach or flex a policy to get things done. This module focuses on how to see others as specialists who have knowledge that can help you achieve your goals, collaboratively. Participants learn:

  • Guidelines for evaluating an influencing opportunity
  • How to apply DiSC® Style insights to leverage strengths, adjust for limitations
  • Relevant skills and discussion strategies, with video models of conversations
  • How to take action, including practice and virtual coach follow-up


In this advanced module, leaders develop skills to enhance their competence and credibility across their companywide relationships. It focuses on what it takes to be a leader and demonstrate leadership presence, and how to build credibility and a reputation as a leader across the organization. Participants explore:

  • A MeetingMatrix™ for when they have authority and when they don’t have positional power
  • A range of field and retail interactions involving direct reports, peers, or senior partners and leaders.
  • Specific meeting strategies and guideposts for when they own the agenda and when they don’t
  • Developing a mindset of leadership presence
  • How to add value and strengthen relationships through every interaction
  • Relevant skills and discussion strategy
  • How to take action, including practice and virtual coach follow-up


This workshop teaches participants how to process feedback within the context of ongoing change. Multiunit leaders practice and build the skills and strategies to gain the trust of those who provide feedback, motivate direct reports to feel their opinions are valued (and therefore to be more productive), develop more open and collaborative relationships with peers, and demonstrate to the senior leadership team that they are flexible and willing to improve. Participants learn:

  • The best approach for identifying critical behaviors that create other’s perceptions of their leadership style
  • Seven Feedback Principles
  • Skills and insights that will help them gain control of their growth and career development

Use MOHR Retail’s Store Visit Effectiveness Survey or your existing tools.


Multiunit leaders frequently encounter new or more challenging business situations. This session allows them to bring this issue to a group of peers and, using our process of Peer Ideation™, get input from their colleagues and open up possibilities and avenues that will address the issue in ways they hadn’t previously discovered.

  • This module can be added to regional and national meetings with our professional facilitation expertise.


$375 /person per module or $575 /person for two modules. Minimum 10 participants.

Includes custom live model scripts, pre- engagement, and 90 days post- training microlearning reinforcement.

Detailed Agenda: Leading Change