The clock is ticking on the holiday shopping season! With Thanksgiving falling on the very last Thursday of November this year, traditional retailers face an unusually tight window—just four weeks and four critical weekends—from Black Friday to Christmas Day. This year’s December 25th holds even greater significance, as it also marks the first night of…

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Halloween is here and nearly gone, which means we’re pivoting quickly to the holiday season. Kinda scary, isn’t it! As we race towards the end of the year, here are some big questions and priorities to ponder, hopefully with all treats and no tricks in store for you during this critical season: Are your staffing…

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This week marks 15 weeks til Christmas. That’s less than 100 days. With the holiday season fast approaching, traditional retailing is abuzz right now preparing their store and field teams to manage and make the most of the surge of customers who will be shopping for holiday events and the gift-giving season. Yes, there will…

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As the summer season winds down and the back-to-school season starts, many retail organizations face one of the most pivotal times of the year. Fall signals the countdown to Q4, a period that can make or break annual sales targets. It’s a busy and important time. Store and field operations, HR, talent selection and development,…

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July is the quintessential vacation month, and, like many of you, I’m taking the opportunity to do some traveling this month. Over the course of my career in retail store operations, field leadership, and learning and development, I’ve been able to travel to many different places for work, leaving just three states in the U.S.…

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Over the last year, MOHR Retail has supported our clients through some challenging times as they continually strive to strengthen trust in the retail environment, particularly against the backdrop of an increase in Organized Retail Crime (ORC) and violence in the workplace. We have hosted two webinars on the topic with retail executives and industry…

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The news reports have shocked us all. A gunman walks into a store and opens fire on customers and associates. “Flash-mob robbers” target stores and ransack malls. Organized Retail Crime (ORC) rings post videos brazenly documenting their criminal activity as they steal thousands of dollars of merchandise, damage property, and shatter a sense of safety…

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This time of year, especially for gift retailers, hiring is top of mind. They’re focused on staffing up and onboarding new associates for the busy holiday season ahead. We’ve written previously about the importance of optimizing your recruiting, interviewing, and selection strategies to better serve your business year round. But when it comes to seasonal…

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Changing your personality is difficult. Changing your choices in how you communicate is not. It simply requires attention and intention when interacting with people, and not being so quick to make assumptions based on how you perceive a situation. Because sometimes your lens—your perception—is distorted, and that means it doesn’t always reflect reality. Your communication…

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It’s hard to believe that October is here already. For retailers, back-to-school has quickly transitioned into the fall and winter holiday seasons. During this all-important time of the year, you want to maximize each and every customer interaction. Even before the pandemic pushed practices like BOPIS (buy online/pick up in store) into the spotlight, retailers were…

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