All of these clients have asked us to review their internally developed programs and give recommendations on how to take it to the next level. It’s an opportunity we value and understand how vulnerable a client might feel.  We respect their intelligence and understanding of theistic ate culture and workings of their company that we don’t have.

One of the consistent findings is that many training programs are more topic oriented often developed because of a reaction, albeit important, initiative or internal request.  That leads to development that is focused on one area oftentimes such as listening or engagement or empowerment. All good concepts except out of any particular context.

Our approach in development is to identify and teach core skills and quickly move to an application that is currently challenging. That way learners not only learn one or two skills or tools but a range of tools used across all critical situations they face regularly. This takes training to the next level both by broadening the application as well as learning something key to achieving their goals.

Thanks for reading. What’s your reaction?  Tweet us @mohrretaik or share a comment here.

Posted in Retail Pulse
mm

About MOHR Retail

For more than 30 years, MOHR Retail has developed the critical people-to-people skills needed to create results in the retail industry—and we’re just getting started. Through innovative classroom and online learning methods, as well as our ongoing national retail research projects, we continue to stay on top of the trends so we can fuel the success of specialty stores, chain stores, outlets, catalogue retailers, department stores, and more. Nowhere does learning meet experience as it does in a MOHR Retail training program.