Retailers are looking for more ways to be efficient and better connect with customers and employees through technology. We have also said in the past “….if you can’t motivate. Automate!” Like a alot of sweeping trends that have shaped the retail industry, such as being customer-centric, re-engineering processes, shifting cultural mindsets, and more, each of these shifts answers some issues only to generate new organizational needs.
At the heart of the retail industry, a labor-intense industry if there ever was one, is a person. Be them associates or customers, leaders or laborers it eventually all comes down to people mattering even more.
How has technology changed your people-focus? Tweet us or share a comment here. Every day is a chance to learn. MOHR.