Retailers are looking for more ways to be efficient and better connect with customers and employees through technology.  We have also said in the past “….if you can’t motivate. Automate!”  Like a alot of sweeping trends that have shaped the retail industry, such as being customer-centric, re-engineering processes, shifting cultural mindsets, and more, each of these shifts answers some issues only to generate new organizational needs.

At the heart of the retail industry, a labor-intense industry if there ever was one, is a person.  Be them associates or customers, leaders or laborers it eventually all comes down to people mattering even more.

How has technology changed your people-focus?  Tweet us or share a comment here.  Every day is a chance to learn.  MOHR.


About Michael Patrick

Michael held positions in retail management, merchandising, and human resources before joining MOHR Retail’s predecessor in 1986. In 1990 he purchased the retail division of that firm to form today’s MOHR Retail. Michael holds true to his retail roots by delivering learning that changes behavior—providing both immediate and lasting business impact. In addition to facilitating MOHR Retail training programs, he offers executive-level coaching in one-on-one sessions dealing with critical strategic issues such as succession strategies and executive team development. The author of “The New Negotiation Mindset: Guarantee A Bigger Slice,” Michael is a longstanding member of NRF as well as ISA: The Association of Learning Providers. He has a B.A. from San Diego State University, completed Master’s level work at Arizona State University, and lives with his family in New Jersey.