We’ve been in Ridgewood, NJ for almost 25 years and at this location for about half for that time. When you make a decision to move, whether personally or professionally, it’s an opportunity to reflect and purge!

Our files are filled with examples of challenging problems we have solved and situations we’ve improved through our training and consulting.

The review of the past years show us not only what we’ve done but how much retail has changed.

Twelve years ago retailers came to us for straight-forward projects such as building selling skills so associates could help customers in the decision to buy. Today retailers come to us with transformational projects that have organization-wide impact. They require technological support for pre-classroom, retention strategies for senior leaders, and measurement against KPIs that link to their organizational strategies.

Our services and capabilities have grown in scope and innovation to meet these new, more complex needs. While the type of needs have evolved the overarching goal is the same; to build interpersonal skills that add value and help retailers achieve their objectives.

I can’t wait to see what retailers bring us in the next twelve years. No one knows retail better than MOHR Retail. No one has done more to teach retailers interpersonal skills that drive results.

We are ready for the next round of challenging sales, service, leadership, or negotiation goals retailers bring to us. We’re ready. Because everyday is a chance to learn. MOHR.

Posted in Retail Trends
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About Michael Patrick

Michael held positions in retail management, merchandising, and human resources before joining MOHR Retail’s predecessor in 1986. In 1990 he purchased the retail division of that firm to form today’s MOHR Retail. Michael holds true to his retail roots by delivering learning that changes behavior—providing both immediate and lasting business impact. In addition to facilitating MOHR Retail training programs, he offers executive-level coaching in one-on-one sessions dealing with critical strategic issues such as succession strategies and executive team development. The author of “The New Negotiation Mindset: Guarantee A Bigger Slice,” Michael is a longstanding member of NRF as well as ISA: The Association of Learning Providers. He has a B.A. from San Diego State University, completed Master’s level work at Arizona State University, and lives with his family in New Jersey.