Several years ago we were working with Target Stores. They wanted to use our Retail Negotiation Series for their buyers. RNS is a two-day classroom program where we train up to 15 participants at a time.

Great! We thought, we would love to work with Target. Then they told us that they wanted to train RNS in one day not two and they wanted to train all 90 buyers at once!  Ugh.  How can we do that?  We’ve never done that!  But they insisted and we got to work. We did some homework and interviews with their buyer population.  We designed a session that focused on the most important skills and strategies they needed and got it down to one day. Then we collaborated with the client around how to leverage our skill practice process to be even more engaging. We added ‘judges’ who observed the individual negotiation practices and gave points when RNS skills and strategies were demonstrated.  The client chipped in several significant prizes to be awarded at the end of the day to those buyers with the best skill use and results.  It was a real win-win for everyone. And it taught us that when clients are demanding and work collaboratively with us, we can meet any training challenge out there.

About MOHR Retail

For more than 30 years, MOHR Retail has developed the critical people-to-people skills needed to create results in the retail industry—and we’re just getting started. Through innovative classroom and online learning methods, as well as our ongoing national retail research projects, we continue to stay on top of the trends so we can fuel the success of specialty stores, chain stores, outlets, catalogue retailers, department stores, and more. Nowhere does learning meet experience as it does in a MOHR Retail training program.