We work with more than a hundred different retailers each year and train thousands of retail store associates, managers, and DMs.  One of the words that retailers are using now is “engagement”.  The focus is clearly shifting, especially regarding customer experience, toward ways to more fully engage the customer.  Clients are looking for skills and strategies as well as technology to have the customer interact in a way that adds value to their shopping experience.  For some retailers, this requires a dramatic shift in skills associates and managers must have to respond and connect with customers.  It challenges all of them to pay attention to cues and use skills to draw the customer into the conversation.  It’s a problem we have been solving for years.

 

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About MOHR Retail

For more than 30 years, MOHR Retail has developed the critical people-to-people skills needed to create results in the retail industry—and we’re just getting started. Through innovative classroom and online learning methods, as well as our ongoing national retail research projects, we continue to stay on top of the trends so we can fuel the success of specialty stores, chain stores, outlets, catalogue retailers, department stores, and more. Nowhere does learning meet experience as it does in a MOHR Retail training program.