Ever since information transformed from a trickle to drinking from a firehose people in support operations who use this information have dreamed of it all making leadership more efficient and effective.  From our research with retail support department managers, they got it about half right.

There’s no question that better, more accessible data has transformed many parts of the supply chain and the level of shared information.  It has also helped DC and Home Office departments become more proactive in anticipating moves in merchandising or customer promotions to get ahead of the competition.  But people being people, still struggle with how to best leverage that information to their advantage internally.  Information helps but without effective communication and influencing skills it becomes more noise.

Last year MOHR Retail conducted extensive DC and Support Center observations and interviews to better understand the challenges of leading a support center team.  Many times we found that leadership was also seriously needed for managing cross-functional teams that the leader didn’t even directly manage but had to influence.

Read our white paper for more detailed themes and implications.  We created a first-of-its-kind Merchant & Support Leadership (MSL) program to address the leadership needs of this exact audience in retail.  Think about what formal training and help you’ve given your DC or Home Office leaders recently.  Is it time to check out MSL?

In retail, every day is a chance to learn. MOHR.


About MOHR Retail

For more than 30 years, MOHR Retail has developed the critical people-to-people skills needed to create results in the retail industry—and we’re just getting started. Through innovative classroom and online learning methods, as well as our ongoing national retail research projects, we continue to stay on top of the trends so we can fuel the success of specialty stores, chain stores, outlets, catalogue retailers, department stores, and more. Nowhere does learning meet experience as it does in a MOHR Retail training program.