At MOHR Retail we always say, changing your personality may be difficult, but changing your choices is not. Here’s why that’s significant: Being more effective and successful as a retail leader, teammate, or customer-facing associate doesn’t require changing who you are; it does require you to be 100% present and intentional about the choices you…

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Changing your personality is difficult. Changing your choices in how you communicate is not. It simply requires attention and intention when interacting with people, and not being so quick to make assumptions based on how you perceive a situation. Because sometimes your lens—your perception—is distorted, and that means it doesn’t always reflect reality. Your communication…

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