Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
The Power of Empathy
As we explore the topic of listening, and as we practice “listening to learn” in our workshops, I’ve noticed that participants often still define it in narrow terms. When they think of listening, they think about being intent and paying attention. They don’t think about the more active part of reflecting to gain insight. So reading…
7 Ways to Turn Retail Training Concepts Into Daily Practice
In the scheduled breaks during our retail training programs, you’ll likely find participants rushing to their phones. Sounds like most training sessions, right? The difference is, they’re not just catching up on messages and emails; they’re often busy putting the concepts and learnings from the class to work, right then and there. Enthusiasm is always…
4 Qualities of Successful Retail Multi-Unit Managers
There are a number of pitfalls that store managers frequently encounter as they try to make the move to multi-unit management. One of the most common is trying to run a district or region the same way you ran your single store. It’s only natural to build on past successes and the practices that got…
What’s in Your Customer Engagement Toolkit?
Even though the customer experience is getting more attention now from retailers, the challenge is that the conversation has changed in a number of significant ways in recent years. That means no matter how dedicated or accomplished today’s managers and associates are, they need to know how to adapt and grow their interpersonal skills to…
We’re Moving!
We’ve been in Ridgewood, NJ for almost 25 years and at this location for about half for that time. When you make a decision to move, whether personally or professionally, it’s an opportunity to reflect and purge! Our files are filled with examples of challenging problems we have solved and situations we’ve improved through our…
3 Steps to Turning Retail Salespeople into Trusted Advisors
It seems the death of retail stores in the wake of growing digital technology and e-commerce has been a little exaggerated. But what isn’t an exaggeration is the fact that digital technology is transforming the industry—and customer expectations. Retailers are recognizing this. One of the most common phrases I hear now is “trusted advisor.” How…
New negotiation mindset
In negotiation just like other business interactions between people we choose behavior based on assumptions we have about the person and/or the situation. That mindset that we bring influences how we plan, negotiate, influence, create results, and/or see the relationship. The mindset retailers have about what’s important to their customers and markets also helps them focus…
Being there…
Whether you’re trying to negotiate or influence another person or just motivate them to do something more or differently, at some point you’re going to need to stop talking and hear their side of the issue. You can’t learn if you’re talking. And it’s next to impossible to force new behavior or agreement without engaging…
eBook
Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.