Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
Why You Should Rethink Your Approach to Retail Support Leadership Training
Management is about getting things done through people, so all management training programs can teach all managers how to do that. Or so the conventional wisdom goes. But ask leaders and managers in store support and home office roles about what they’re dealing with in the complex world of retail management, and that conventional wisdom…
4 Tips for Managing Effective Retail-Supplier Relationships
Much of retail negotiation hinges on how effectively you build and manage your supplier relationships. When you cultivate strong partnerships, the benefits add up—for you, the vendor, and your customer. What builds true partnerships? We asked key vendors and retailers what influences them most. Here are some tips that came from those discussions. Talk to…
Amazon and the Realities of Retail Leadership
Exposés of what goes on behind the scenes at large, well-known companies are guaranteed attention grabbers, so it’s no surprise that this week’s New York Times story about Amazon’s “bruising workplace” has been getting non-stop coverage. Since the article came out, there has been some controversy about whether the findings are truly representative since they…
The One Non-Negotiable for a Successful Retail Leadership Training Initiative
The other day I met with a team of senior L&D leaders from a well-known chain. They’re looking for leadership development across all levels of the organization—store leadership, multiunit management, and the home office. I knew they’d probably implemented some kind of leadership development programs in the past, so I wanted to get a better…
Why Retailers Are Paying Attention to Core Values
Over the last few weeks, at least four retailers have introduced themselves to us by talking about their core values. While values and mission statements have always been around, for many there seems to be a renewed sense of importance in connecting core values with learning and development initiatives. These retailers want to make sure…
Results Hinge on the Pivot from Training to the Field
The riddle many training departments are facing—and are increasingly frustrated by—is how to get all that excitement and energy from the training to carry on in the field long after the event itself. What we often see is that there’s a lot of focus and attention on the implementation. Maybe it’s being rolled out at…
Turning Showroomers Into In-Store Buyers
Salespeople hear all kinds of challenges and objections on the store floor, and of course, pricing is one of the biggest. Today more than ever, the culprit is information: consumers typically have more information at their fingertips than the salespeople do. It’s very common for customers to do price comparisons on their smartphones while shopping…
Interest in Retail Leadership Skills Heats Up
A new urgency for retail leaders and high-potentials to up their games and take on more responsibility has been driving an increasingly intense focus on retail store leadership training. We’re not only hearing about it from clients; it’s something you can see being played out in the news and in the leadership shuffles among major…
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