Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
New negotiation mindset
In negotiation just like other business interactions between people we choose behavior based on assumptions we have about the person and/or the situation. That mindset that we bring influences how we plan, negotiate, influence, create results, and/or see the relationship. The mindset retailers have about what’s important to their customers and markets also helps them focus…
Being there…
Whether you’re trying to negotiate or influence another person or just motivate them to do something more or differently, at some point you’re going to need to stop talking and hear their side of the issue. You can’t learn if you’re talking. And it’s next to impossible to force new behavior or agreement without engaging…
Omni-channel negotiation opportunities
One of the biggest opportunities and challenges for today’s retailers is being able to create a shared vision across all departments and channels about how the customer experiences the retail brand. The potential results from a well-connected, omni-channel operation are staggeringly positive. Getting that to happen at the “people-level” means getting departments to embrace a…
If you can’t motivate…automate!
Retail is a labor intensive business. No matter how much technology retailers employ, their employees have a far greater impact on the bottom line. Measuring manager and associate behavior, though, is much harder to do than reporting the end results of a day’s sales, profitability, or ADS, or UPTs. Getting managers to do observations and…
Where do interpersonal skills fit in a digital world?
Retailers are quickly embracing big data. They are moving toward connecting and analyzing customer data at an enterprise-wide level. They’re also learning that customers don’t typically differentiate between “clicks” and “bricks” retailer options. In fact, instead of separating them, the best retailers are leveraging the two channels. Recent shopping data between online purchases and in-store…
Demand MORE!
A few years ago we asked several clients to speak at one of our national MOHR internal meetings. When asked “Why did you to choose to work with MOHR?” a client, one of the largest retailers on the planet, said it was because ‘you add value to what we do’. Another client we have worked…
Metrics! Metrics! Metrics!
In a recent conversation with a retailer about metrics I shared the three key elements that have to be in place to measure impact of decisions. In our case, it’s results from training, but these elements apply to the full range of metrics or KPIs you may want to measure. First, do you have either…
Public or Private?
“Our DMs love hearing from different retailers!” “Knowing that there are other retailers who share the same challenges is very helpful.” These are quotes from some of our clients who only send their DMs to our Retail Multiunit Management (RMM) public sessions. They do value the different opinions of other retailers and learn more innovative…
eBook
Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.