Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
Delegating: It’s More Than Moving Things Off Your To-Do List
Task assignments are most often a way of getting something done that needs to happen routinely. Delegation, on the other hand, means giving a person responsibility outside their current job with some degree of decision-making authority. When we teach our module in MSL (Merchant & Support Leadership) on Delegating to Develop, participants are sometimes confused. “You…
Why Retailers Are Scrambling to Close This Leadership Development Gap
In working with retailers to develop their store leaders’ interpersonal skills over the years, one question seemed to come up again and again: What about the other leaders in the organization, like those in the distribution centers and home offices? There’s no shortage of leadership development programs out there, but the retail ecosystem is unique. Management…
The Expanding Role of High Potentials in Retail Talent Strategies
The HR research firm Bersin by Deloitte defines high potentials as employees who have been identified as “having the potential, ability, and aspiration for successive leadership positions within the company.” But many retailers are also leveraging their high potentials in new and interesting ways. Identifying”‘HiPo” candidates isn’t new. Over the past few years, however, this group…
In Retail, Is the Question Really Managing vs. Leading?
Are you a manager or leader? Which should you strive to be? And what’s the difference? Retailers often ask us whether their learning and development strategies should center around management or leadership skills. In many industries, those lines of responsibilities are clear and specific, so separating the two makes sense. But retail is unique. More often…
Healthy Reflection Builds Great Retail Businesses
We had just finished debriefing the results of a store manager survey with the regional and district teams from a major retail client. The insights and ahas were everywhere. As the SVP, Store Ops had said when kicking off the meeting, “We want this time to be a healthy reflection on each of us as…
If Leaders Don’t Change, Neither Will Anyone Else
Clients frequently ask about how to get more accountability in their organization. They also worry about leaders accepting mediocre performance because the thought of recruiting a replacement just adds work to an overburdened schedule. So they struggle with employees who coast or have inconsistent performance. On the other hand, when we read employee blogs about…
Do Your District Managers Know What They’re Being Paid to Do?
Many organizations that are growing fast focus on just making sure the basics are in place, the brand is being fully represented, and their day-to-day promises to customers are being met. But like all retailers know, that doesn’t make you competitive. At some point, you are going to be looking at same-store sales, not just…
Preparing Retail Staff for the 2015 Holiday Shopping Season
Flat wages and shaky consumer confidence will likely dampen the holiday sales surge for most retailers this year. With Deloitte forecasting a 4% increase in sales this holiday season, versus 5.2% last year, the domino effect is bound to hit seasonal staffing as well. According to Deloitte and a number of other research firms, several…
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