Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
Retail-Tested Strategies for Long-Term Learning Impact
The start of a new year serves as an opportunity for many to set new goals and commit to better habits. That means January kicks off with grand plans and best intentions. But what about now, four weeks into the new year, as January winds down and the everyday pressures creep back in? Research shows…
Keeping Retail Associates and Customers Safe: Best Practices and Action Steps
The news reports have shocked us all. A gunman walks into a store and opens fire on customers and associates. “Flash-mob robbers” target stores and ransack malls. Organized Retail Crime (ORC) rings post videos brazenly documenting their criminal activity as they steal thousands of dollars of merchandise, damage property, and shatter a sense of safety…
Why Retailers Should Reframe “Seasonal” Hiring
This time of year, especially for gift retailers, hiring is top of mind. They’re focused on staffing up and onboarding new associates for the busy holiday season ahead. We’ve written previously about the importance of optimizing your recruiting, interviewing, and selection strategies to better serve your business year round. But when it comes to seasonal…
Leadership Skills Every Retail Store Support Leader Needs
When we’re partnering with clients on their strategic learning initiatives, the work typically initiates with the retail field organization, store leaders, and, most frequently, the multi-unit leaders – those district and regional managers who lead through others and from a distance, managing several retail store leaders and teams. After successful implementations and behavior changes start happening…
Making Sure Retail Training Delivers Sustained Business Impact
When your retail leaders and team members complete training, whether it’s on-the-job, e-learning, classroom-based, or a blend, there’s a sense of accomplishment. They’ve checked the box and completed the event. However, that doesn’t necessarily tell you what they now know. Do they have the knowledge they need to be successful on the job? Will they…
Loyal Employees, Loyal Customers: Elevate the Shopping Experience by Investing in Retail Talent
Blame it on the Great Resignation, the pandemic, and other factors: It has become undisputedly more challenging to recruit and retain talent in the retail industry. Unfortunately, the frontline, sales, and service associates, who are the face of your brand to your customers, are the populations most affected. And that means the customer experience you’re…
The Impact of Intentional Leadership in Retail: Learning to Flex with Style
Changing your personality is difficult. Changing your choices in how you communicate is not. It simply requires attention and intention when interacting with people, and not being so quick to make assumptions based on how you perceive a situation. Because sometimes your lens-your perception-is distorted, and that means it doesn’t always reflect reality. Your communication…
How Retailers Can Overcome Supply Chain Chaos
Resolve to Make this the Year of the Retail Merchant “Within the last three years, retailers had to adapt to the most volatile circumstances of the last 30 years, dealing with pandemics, war, inflation, and energy crisis.” – Retail Trends 2023 These past three years have turned the retail merchant’s world upside down with supply…
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