The clock is ticking on the holiday shopping season! With Thanksgiving falling on the very last Thursday of November this year, traditional retailers face an unusually tight window—just four weeks and four critical weekends—from Black Friday to Christmas Day. This year’s December 25th holds even greater significance, as it also marks the first night of…

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This week marks 15 weeks til Christmas. That’s less than 100 days. With the holiday season fast approaching, traditional retailing is abuzz right now preparing their store and field teams to manage and make the most of the surge of customers who will be shopping for holiday events and the gift-giving season. Yes, there will…

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Over the last year, MOHR Retail has supported our clients through some challenging times as they continually strive to strengthen trust in the retail environment, particularly against the backdrop of an increase in Organized Retail Crime (ORC) and violence in the workplace. We have hosted two webinars on the topic with retail executives and industry…

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“Executive leaders need to recognize that burnout’s real and that no one is going to approach you saying they’re burned out. They may feel it’s a sign of weakness and keep it to themselves. Leaders need to ask about it proactively. Dig in to what’s happening and how people feel.” – Joe Jeffries, CEO, Westlake Ace…

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DiSC® profiles provide powerful insights for retail managers and leaders. It’s why the Everything DiSC® survey has been a mainstay of our retail training programs. It serves as a foundational learning and self-awareness tool as leaders develop their interpersonal skills and strategies to improve retail business outcomes. Now, with the addition of two new DiSC…

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retail skills training

From the retail store floor to the corporate office, leaders, managers, team leads, and supervisors are adapting their strategies and focusing on enhancing their retail leadership skills as the pandemic wears on. We recently reconvened our virtual Retail & Service Leadership Exchange Forum (RSLEF) to check in with some of the top retailers in North…

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Retailers are used to upheaval and constant change. Over the past decade alone, the “retail apocalypse” has dominated the news as traditional brick-and-mortar retailers have scrambled to adapt to the competitive threat of digital disruptors and changing consumer preferences. By the end of 2019, savvy retail businesses were gaining traction in their strategies with a…

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retail store management

The COVID-19 pandemic has devastated retail businesses and, as a result, their training budgets. But as stores reopen, the leadership and other interpersonal skills that once were essential are now critical. Resetting expectations, overseeing compliance on health and safety, and coaching in real-time to adjust service levels are just a few of the situations that…

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Stress, change, and uncertainty hit retailers hard when the coronavirus pandemic upended all semblance of normal or “business as usual.” While the pandemic was an extreme example, change is an everyday reality in retail. And one of the things we know from our work using the DiSC® Profile is that, at an individual level, it…

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There’s one thing you can count on in retail: If it’s not one thing, it’s another. And that means change and new challenges are never far away. With news about coronavirus dominating the headlines, concern over the spread continues to rise. We know the health and safety of your employees and customers is the number…

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