Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
What a River Cruise Can Teach Us About Retail Leadership
What a disrupted vacation taught me about retail leadership, customer experience, and leading through change The best leadership lessons don’t always come from the boardroom. Sometimes they come from a river cruise that runs out of river. When circumstances change unexpectedly, leaders can’t always control the problem, but they can control how they respond. They…
The Mid-Summer Leadership Reset: Preparing Your Team for Peak Retail Season
Summer may feel like a brief pause in the retail calendar, but experienced leaders know better. While customers are squeezing in vacations and enjoying the last weeks of summer, retail leaders are already looking ahead. Back-to-school is ramping up, Halloween merchandise is arriving, holiday hiring is around the corner, and, before long, stores will be…
Leadership Independence: Can Your Team Thrive Without You?
As we celebrate Independence Day, I’ve been thinking about a different kind of independence: leadership independence. What is true leadership? At its core, it’s about developing people so they’re ready to step up when you’re not there. That means the ultimate measure of your leadership isn’t how well they’re performing when you’re around. It’s whether and…
Retail Burnout Warning Signs: Building a Sustainable Performance Culture
May is Mental Health Month in the United States, and it has me thinking about some of the unique stresses and demands that come with the territory if you’re in our industry. While all types of businesses are facing challenges in today’s environment, retail and service professionals in particular have spent years adapting to staffing…
How to Help Retail Teams Avoid Change Fatigue: Tips for Leading through Constant Change
In retail, change is constant. Always has been, always will be. We must keep up, evolve, and stay competitive with the ever-changing demands and requests of our customers. As new fiscal years begin, retail organizations are notorious for launching fresh initiatives-new strategies, updated processes, technology rollouts, merchandising resets, and operational improvements. Field Leadership Summits are hosted…
Lucky Charm? 4 Retail Leadership Skills that Beat Luck
St. Patrick’s Day is often associated with luck-four-leaf clovers, pots of gold, and lucky charms. But when it comes to leading successful retail teams, luck usually has very little to do with it. What Some People Call “Luck” in Retail Leadership When stores perform well, you might hear people say things like: “They’re lucky to…
Celebrating Women in Retail Leadership
Each March we have the opportunity to pause and celebrate the contributions, leadership, and resilience of women across industries. In retail especially, women have long been the backbone of the workforce, from the sales floor to the C-suite, and their leadership continues to shape the future of our industry. This celebration is especially meaningful to…
Leading Retail Teams in a Constrained Environment
I have had so much fun this month interviewing some of our clients on how they got into retail, what they loved about the industry in the beginning, and what keeps their passion churning for retail after all these years. Thank you to Chris Freeman from Michaels, Jillian Wiese from Cavender’s and Paul DeSousa, recently…
eBook
Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.